Stayed at the hotel as part of a large wedding party where they were getting married nearby… with limited choices of hotels in the area with the size and apparent 8.8 / 10 rating we thought this was a safe option however we have left extremely disappointed.
With it being the hottest day of the year on record, checking into our room, window was on restrictors (which we managed to undo after googling the product) and our black out thick blind was broken in the down position therefore getting no air flow. Receptionist was helpful when we called, providing us a desk fan and a make shift solution to get the blind open by wrapping the broken cord round it. No further rooms were available for our stay, not because they were fully booked but they ‘hadn’t been cleaned’!
Room was dusty with the phone looking like it’s not been cleaned in years… bathroom was clean however toilet seat cover missing. Warning it is also a big glass box in the room with well placed manifestation for privacy…
Throughout the hotel there were signs of major refurbishment required and also building work taking place with a huge hole in the ceiling and flooring missing randomly.
Communal male toilets hadn’t been cleaned between Saturday evening and Sunday upon checkout which personally is a huge red flag..!
We never complain however we wanted to share this experience and would urge hotels.com to consider their listing on the website as we left extremely dissatisfied especially given the cost.!
真實旅客
2 晚家庭旅程
6/10
The bed was so uncomfortable, sitting on the bed and you end up sitting on the base
Not keen on the glass bathrooms , some things are meant to be discreet no privacy in the bathroom
Emma
1 晚友伴旅程
6/10
The hotel room was large, but we ended up in an accessible room which had glass walls to the bathroom, with only thin frosted strips, meaning very little privacy. The mattress was also really poor offering very little support with no air con (on one of the hottest weeks of the year). The carpets were also really stained and it just generally felt like it needed a good clean and refresh.
Charlotte
1 晚行程
10/10
George
2 晚友伴旅程
8/10
One night stay. Good value for money. Comfortable rooms and very good food. Staff very attentive and friendly.
Mike
1 晚行程
6/10
Allen
3 晚行程
10/10
Great Location and grounds. Service was relaxed but quick. Room was great with everything you need for a business night away
simon
1 晚商務旅程
8/10
I like it that my little dog is welcomed so nicely and the staff are so friendly
Lesley
2 晚行程
4/10
Im not to happy to be honest. The sheet when i pulled back the quilt had blood stains it was washed but the stains where still visible. The tv didn't work. I was moved to another room witch was better But i could turn on the tv then managed to by the button then the remote didn't work. Twice i went to the desk for another remote they didn't work in the end they found one that did work. The glass wall to the bathroom was filthy the mirror in the bathroom was filthy Next day as i went to leave i was stopped at the desk saying my card was declined but no one let me know while i was there embarrassing when there's people around you that turned out to be a fault with the booking in system. I ordered a medium rare stake witch was over cooked. Whilst i was in the restaurant to to that of in the next room with big doors there was a karaoke going on witch was very loud. All in all im not at all happy and will not be returning
Marc
1 晚商務旅程
6/10
Really nice hotel and staff are fantastic…
We stayed in a superior room and only thing that was annoying is the ‘posh’ bathroom that has the see through glass…
No couple needs that
Mark
1 晚浪漫旅程
10/10
Very good place to stay - friendly helpful staff. Good EV charging
John
2 晚行程
4/10
Mark
4 晚行程
8/10
The Quorn Grange is a very good hotel but the staff are quite short handed. At breakfast there is just one staff member struggling on her own.
In the evening, the bar is unattended for lengthy periods.
Jacob
4 晚商務旅程
10/10
Martin
1 晚商務旅程
8/10
The hotel is clean and tidy. Ample parking space. Staff are really friendly.
Only negative, which would stop me staying there again, the toilet has a glass wall around it with hardly any frosting on the glass. Sorry but whoever designed this is either kinky or odd. It's ok if you were staying your night on your own, but there are certain things you don't necessarily do in front of a loved one!
Richard
1 晚浪漫旅程
4/10
Cold shower tacky fittings loose toilet seat bedside lamps not working chest of draws fall to bits if you try to use them stained carpet. In General very inferior for the money. Restaurant closed 20.30 which is the time I got in.
David
3 晚行程
6/10
steve
1 晚商務旅程
10/10
JG
1 晚商務旅程
10/10
Robert
1 晚行程
10/10
Pippa
1 晚行程
6/10
The property is in a great country side location. Found bathroom to be senior unfriendly and couldn't get hot water in the shower despite raising the issue with the staff.
Bharat
2 晚家庭旅程
10/10
nicolette
1 晚家庭旅程
4/10
Marcus
1 晚行程
6/10
Hotel was ok - positives - very quiet and peaceful. Downfalls - room was adjoined to another not comfortable for a lone female traveller, room smelt musty, cracks in mirrors and bathroom fixtures, very small TV’s, cleanliness of carpet, walls and doors not to standard. Wouldn’t go out of my way to return.