I really enjoyed my stay, I felt comfortable and relaxed the whole time. All personnel made us feel comfortable throughout our stay! I couldn't find a bad moment the whole week. Jennifer who works at the Hideaway went up and beyond making me and my wife comfortable. The food was excellent my room was immaculate on a daily basis.
This was my first all inclusive trip and I enjoyed it!
Timothy
Timothy (7 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 13 日
Alejandro
Alejandro (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 5 日
Servicio en buffet es de atención
Está parte es un apartado solo adulto que consta de una piscina y un bar con buena bebida. En el edificio el servicio a cliente es muy bueno, el check in y out es privado. Tuvimos inconveniente con la reserva tenemos tc doble saldo y no cobran en dólares sino que realizan la conversión en pesos dominicanos por loq tuvimos k salir para la ciudad a buscar dinero, y lo peor de todo fue k había llamado dos veces al hotel y me aseguraron que si se podía y cuando llego no es asi. También tuve mala experiencia con los restaurantes buffet los cuales casi siempre están llenos y como turista local no ponen atención, no nos ponían servilletas y los tenedores los tiraban, las veces k fuimos paso igual, a los extranjeros tratan mejor. Por otro lado, pudimos reservar un restaurante y fue excelente, adicional a los que están reservados en la zona solo adultos tenemos disponible de un restaurante a la carta fijo. El hotel es muy bonito y entretenido, le diera la oportunidad nuevamente.
Kelvin
Kelvin (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 15 日
Gilmore
Gilmore (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2025 年 4 月 14 日
The reason why I am giving the hotel two stars is because my husband and I paid for a romantic dinner that we had horrible experience and service, all we got was a salad and a bottle of why after forty minutes of waiting and we left after another forty minutes because we did not get anything else. I spoke to management to receive a refund and nothing has been done about it. Aside from the experience the hotel is clean, the people are very nice, the beach is beautiful. There are a variety of restaurants and cuisines. The water park and escape room (which is an extra cost) were a lot of fun. There is also a souvenir store right outside the hotel property. One of the downsides is that the mini bar in the room does not get refilled.
Erica
Erica (5 晚浪漫旅程)
Orbitz 真實旅客評價
10/10 完美
2025 年 4 月 4 日
I had a great stay at Hideaway. The staff made us feel very welcomed and did everything to make sure we were comfortable. There is so many activities to do everyday so you will never get bored. A lot of people have complained how Hideaway is a small area for adults only whereas Royalton itself is for family - I didn’t find this to be an issue. In fact, I think the fact that there were families staying here made it more fun, considering the amount of events that are available for all ages. All in all, this is the best resort I have stayed it. Special shout out to Vibes Team, the housekeeping and front desk staff for being excellent!!
Vanna Ngo, Sari Ly
Vanna Ngo, Sari Ly (7 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 3 月 31 日
The staff was not nearly as attentive as I would’ve expected for a 5 star resort! No bellboy to help with bags, lack luster bus boys were just part of it.
Tamara
Tamara (3 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2025 年 3 月 28 日
“Other than the butler, who did an excellent job, the rest of the staff could benefit from better training. We also noticed some suspicious individuals who didn’t seem to belong at the resort. If it weren’t for our amazing group of friends who laughed through it all, the experience wouldn’t have been as enjoyable. The room had issues too — the shower flooded the floor each time we used it, but we made the best of it. Overall, the experience could have been better.”
Oralia
Expedia 真實旅客評價
4/10 一般
2025 年 3 月 26 日
The resort felt overcrowded and the food wasn’t very good. Everyone claims the lounge chairs with towels early in the morning which hogs them all up.
真實旅客
3 晚友伴旅程
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 22 日
Service was not great and most employees did not speak English
Diane
Diane (6 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 2 月 20 日
Fantastic stagg
Jamila
Jamila (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 2 月 18 日
Jill Lynn
Jill Lynn (5 晚行程)
Travelocity 真實旅客評價
8/10 很好
2025 年 2 月 16 日
Service, the staff is so kind!
Irvin Nelosn
Irvin Nelosn (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 30 日
The personal was the best!
Margarita
Margarita (2 晚友伴旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 1 月 22 日
It said adults only but there were children all around
Andrea
Andrea (3 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 1 月 20 日
Fiar service - not Cleaning
Rene
Rene (3 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 1 月 9 日
Horrible experience
Horrible experience. Worst all inclusive I have been to! First when we came our room was occupied we had to wait on another room. We could not eat any decent dinner for the first 3 nights because we have to book on the royalton app to eat at restaurants and according to the app they are fully booked! Fourth day was the same I had to take it up with management because I decided my money wasn’t going to go like that. Another issue was language barrier, staff barely knew English so it was very difficult to communicate. They will charge a certain price to book excursions for you but if you book it online by yourself it is like 100 bucks cheaper. Food was not what I expected at all very bad.
真實旅客
5 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024 年 11 月 30 日
I really enjoyed this hotel! There are a lot of activities and the food is delicious. The food and drinks here are top notch. I’ve been to many resorts in Punta Cana this one by far has been the best. Will return in the near future!
Ella
Ella (2 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024 年 11 月 26 日
Sheets had stains on them. Hair on floor.
Rushed to order food because they were short staff was rude. Only person that was pleasant was Fredrico in the buffet area as well as the young ladies in the coffee shop. Room wasn’t ready until five. Safe wasn't working, bar wasn’t filled. Beware of this place. The water to brush my teeth came out brown. This is on the Hideaway side. We will never stay here ever again. The shower was dirty. Not too sure why it took so long to get into a dirty room.
Denise
Denise (4 晚浪漫旅程)
CheapTickets 真實旅客評價
10/10 完美
2024 年 8 月 18 日
The most amazing staff. You couldn’t ask for better service and kinder people. My only real complaint is the beach. I wish I was made aware before going that I needed water shoes with all of the rocks everywhere.
shawn
shawn (7 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024 年 7 月 24 日
Nice beach area and property is large and spread out. Buffet area was always fresh food and clean. Did not like the noise created by all the activies and food areas who were competing for your attention.
Larry
Larry (6 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 7 月 17 日
The property was very clean.
Stephanie
Stephanie (3 晚友伴旅程)
Expedia 真實旅客評價
4/10 一般
2024 年 7 月 15 日
Jessica
Jessica (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2024 年 7 月 14 日
Swim out Experience
I thought we were getting a King bed with a sofa. We ended up getting 2 queens . Not that big of a deal but still not what we expected . The resort is beautiful. Our Butler was phenomenal. Some bartenders were kinda snobby, but overall good experience