We were only there one night but the room was excellent. The fitness center and pool are very nice. Having starbucks and a restaurant downstairs was extremely convenient. We booked this hotel because it was next door and connected via skywalk to the Ford Center. Only complaint I had was trying to get a late check out. I called the hotel prior to arriving, spent quite a bit of time on the phone only to be told I have to check with the front desk when I check in. Arrived for check in and they told me I'd have to check in the morning. Stopped at the front counter again in the morning and was told check out was changed to 11am instead of 12pm which it said we I booked the room. They would not allow a late check out, because of all the people checking in that day which I understand but would have preferred to not have to go through 3 people to get my question answered. We didn't check out until almost noon and they didn't have a problem with it.
Justin
1 晚行程
8/10
Brittany
1 晚行程
6/10
Rebecca
1 晚行程
10/10
Was not thrilled about having to pay for parking after paying a higher amount for my room than I normally do.
Darlene
2 晚行程
10/10
great
Bill
1 晚行程
2/10
My event was canceled less than 24hrs and I tried to change my stay for a different date. I wasn’t expecting a refund just wanted to stay a different night. The hotel wouldn’t and now I am out the money for a night that was out of my control. This hotel is connected to the event center and should be willing to work with situations like this.
真實旅客
1 晚行程
10/10
Jorge
1 晚行程
10/10
Jeremiah
1 晚行程
8/10
Very nice hotel. some of the furniture was a bit beat up but overall condition good. Only complaint is that there was no toilet paper stocked in our bathroom.
真實旅客
1 晚行程
8/10
Mark
2 晚友伴旅程
10/10
Decent hotel. Connected to venue which is why we was there. But no breakfast and high priced
Ashley
1 晚家庭旅程
8/10
The best part about this hotel for me was not having to stand stand in the long line me to get into the concert at the Ford Center. You just walk through the breeze way and show your ticket and you are in.
Sarah
1 晚家庭旅程
2/10
Front desk person rude and NOT helpful
Susan
1 晚友伴旅程
10/10
Stephanie
1 晚行程
2/10
Annie
1 晚行程
10/10
Miwako
2 晚行程
8/10
Ginger
1 晚行程
8/10
Kathy
2 晚行程
10/10
Holly & Nick are solid employees! They’ll get you taken care of if you need anything!
Great cookies too!!!
Jake
2 晚行程
8/10
Brenniyah
1 晚行程
10/10
Enjoyed our stay very much. It was convenient to the Old National Event Center and the restaurant had great service and food.
RICHARD
1 晚行程
2/10
We accidentally booked for the wrong night (1 day later) and when we called to change the date they said there were no rooms for that night and cancellation was not allowed. I really don't understand how when an honest mistake is caught 5 minutes after you make it that the hotel cannot credit or refund. Hotels was not helpful as they just deferred to the booked hotel.