I thought we booked a apartment style for family of five. Got 2 rooms and paid double price. Instead of 170 it was 270. Then saw it advertised at 40 dollars while there. It was a long way from anywhere. Pool is smaller than pic. Broken showers. Had to use the one by toilet which is up high and goes straight to your towels rack. No hairdryer. Food not great. Mosquitoes everywhere.
Jody
Jody (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2023年5月7日
We had a wonderful stay at the hotel. Their staff are super useful and nice. Accommodation is well-furniture and clean. Highly recommend!
Truc
Truc (1 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2022年8月17日
Frederic
Frederic (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2020年1月31日
YUJI
YUJI (3 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2020年1月5日
Mysigt hotell för en fridfull semester
Trevligt hotell i fridfull omgivning. Majoriteten av personalen trevlig och tillmötesgående. Härliga rum med uteplats.
Enda negativa upplevelsen vi hade var vid vårt besök på spat. Vi var tre personer som tog en behandling, två av oss var nöjda, men den tredje var inte nöjd då behandlingen inte motsvarade det som framgick i beskrivningen. Massören/utföraren av behandlingen gjorde inte det korrekt och var dessutom nonchalant och höll på med sin telefon under 90 minuter. Detta var både respektlöst och ignorant. Otroligt oproffsigt! Speciellt med tanke på att priset på hotellet var betydligt högre än andra spa i närheten.
Lisa
Lisa (4 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2020年1月4日
Personale gentile sorridente ed attento alle richieste.
Buona colazione . ottima spiaggia
Their cozy location was appealing, but their readiness to serve guests wasn't pesent. It seemed like 'whatever' attitude.
Phillip
Phillip (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2019年1月19日
Återkommande kund som fortfarande är nöjd!
Vi är nöjda med allt förutom deras arrangerade BBQ-kvällar där maten var fantastisk men logistiken katastrofal. All mat kom inte och vissa rätter försenades mer än en timme. Det är tråkigt eftersom nivån och grundambitionen är bra när dessa kvällar arrangeras. Personalen har i vissa fall svårt att höra eller rent av lyssna på sina kunder. Ett konstruktivt förslag är att repetera vad som beställts och säkerställa att man vet vad kunden vill ha. Om det är en språklig barriär som behöver forceras (kundapsnivån vad det gäller engelska varierat stort) så får detta hanteras av ansvarig chef.
Saadia
Saadia (11 晚浪漫旅程)
Hotels.com 真實旅客評價
6/10 不錯
2019年1月8日
Penso non sia adatto agli Italiani, colazione europea, distante dal centro, spiaggia bruttina, servizio lavanderia pessimo ( rovinato ben due capi di abbigliamento), se non c’è sole non avrete acqua calda.
Positivo servizio navetta per trasporto in aereo porto e la spa.
Con poco di più si fa salto di qualità in altri alberghi, anche perché le spiagge belle sono ad esclusivo utilizzo dei clienti degli Hotel.
真實旅客
6 晚行程
Expedia 真實旅客評價
10/10 完美
2018年11月22日
Nice hotel
Nice hotel, but cold water in the shower.
真實旅客
6 晚浪漫旅程
Hotels.com 真實旅客評價
8/10 很好
2018年3月26日
Off the beaten track, Elwood
Elwood was a nice peaceful place to stay away from the crazy downtown core and busy roads. Staff were very nice and helpful as best they could trying to understand and speak English. Breakfast was great - with a large variety of fruits, yoghurts, toast and cooked items (more like lunch or dinner meals). They had a chef ready to cook your eggs any style! And lots of fresh fruit drinks.
Our room beds were great; a little harder then home but more comfortable and sturdy.
Pool was lovely and well used by guests.
Beach is a bit of a walk (or shuttle) down the street and unfortunately short strip of sand with a fair bit of trash. You have to walk further down the beach to get to this hotels sectioned off area with lounge chairs. No food or drink service there, but other hotels along the beach. A large selection of restaurants and hotels are on another road approx. 10 minutes walk from our hotel. Otherwise very quiet on our hotel road. Hotel rents scooters for a good price and other places nearby. We went to a laundry place on the main road that only cost approx. $3US for about 20 items!
Something I really noticed on this trip (no offense to this hotel in particular), but mainly small plastic water bottles offered. Hopefully hotels, airports, etc will convert to larger water bottles or water filtration program in the future to reduce plastics. Tourists should request it more too. Hopefully we can reduce our 'waste footprint' when we travel.
真實旅客
7 晚行程
Expedia 真實旅客評價
6/10 不錯
2018年1月15日
Disappointing stay, but great beach
Very friendly and helpful staff. The pool was dirty with a lot of broken tiles, my daughter got cuts under her feet. We decided to only use the beach which is great. Lot of roosters in the area which makes it difficult to sleep. Breakfast was ok.
Jesper
Jesper (6 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2017年12月28日
Lovely grounds, delightful staff
We stayed at the Elwood for 10 days with a young (under 5) child. It was exactly what we hoped for-low key atmosphere, beautiful extensive grounds, a place to quietly enjoy family time yet be assured that you had help when you needed it. The beach is so close and the pool also so nice it was hard to choose. We were there for Christmas and the care and enthusiasm the staff took over the decorations and holiday feast were very charming. There are many places to stay on the island but The Elwood offers impeccable facilities and service- don’t hesitate to consider it, it’s an incredible value.
tess
tess (10 晚行程)
Expedia 真實旅客評價
10/10 完美
2017年12月20日
Well worth a stay
A comfortable resort with good facilities and very friendly and efficient staff
Richard
Richard (5 晚浪漫旅程)
Hotels.com 真實旅客評價
8/10 很好
2017年12月18日
真實旅客
8 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2017年12月16日
Schön Anlage braucht Hilfe im Deteil !
Tote Fliegen neben der Toilette werden 1 Woche "umreinigt"! Beim Frühstück mehrere Tage vertrocknetes Baguette! ,Abendessen ! nachdem in mehreren Berichten schon bemängelt wurde,interesiert dieses Problem anscheinend niemand ! Keinerlei Kompetenz ! Keine Auswah ! Schlechtes Peis /Leistungs-Verhältnis ! Keine Qualität ! Die meisten Gäste testen diesen Bereich nur einmal, danach gehen sie überal besser und fürs halbe Geld essen ! Wie schade,wenn man sieht was, hier auf Phu Quoc in kürze an Konkurrenz entsteht und im Elwood die Arbeitsplätze auf dem Spiel stehen ;was niemand interesiert !
Am Strand stehen Liegen kein HInweis von Hotel Elwood ! in diesem Bereich sind die Liegen von irgendwelchen Urlaubern belegt,der Hotel-Suttle lässt die Hotel -Gäste 300 meter davor aussteigen,danach kann dieser verzweifeln !
Karl
Karl (12 晚行程)
Expedia 真實旅客評價
10/10 完美
2017年11月4日
Precis som förväntat! Väldigt nöjda.
Jag och min pojkvän bodde i en bungalow & det var toppen. Allt ör väldigt rent och fint , välfungerande AC på rummet och poolen var superb. Frukosten är väldigt ovarierad men helt okej för priset.
Det enda negativa som kan nämnas är att vi hade problem med våran dusch som växlade mellan att vara kallt och supervarmt vilket var ett riktigt jobbigt problem som inte löstes av personalen. Sedan pratar majoriteten av de anställda väldigt begränsad engelska.
Over all är vi väldigt nöjda med vår vistelse & kan absolut rekommendera detta hotell.
Nejra
Nejra (12 晚浪漫旅程)
Hotels.com 真實旅客評價
10/10 完美
2017年5月20日
Good service, friendly staff
I spent 2nights there and I was very happy with resort services. Room is nice, clean, nice view. Breakfast is really good and wide choices. The staffs are very friendly. It is highly recommended, I will back this resort next time
Yen
Expedia 真實旅客評價
10/10 完美
2017年5月13日
Great quiet resort!
It's a beautiful small resort just out of town. Great location but need a taxi to get into town. Very relaxing. Barely ate at the resort but being so quiet, and based in what we did eat, it wasn't to my liking. Staff were amazing and graceful and very helpful, cheery and nice! Loved our villa right by the pool.
Ty
Hotels.com 真實旅客評價
6/10 不錯
2017年2月16日
Lovely place - beach a little far away
We just had three nights there and found the place to be well kept, rooms lovely and clean, beds/sheets/pillows really good and generally the place well kept. Staff are very nice, breakfast is excellent and the bar is well kept and peaceful enough. We arranged airport pick u and drop off, in brand new vehicles, very nice. The only downer is that the resort is about a Klm off the beach which in the heat of the day os about 900 meters to far. There is a golf cart that can take u there and pick u up which is fine and works well, and you an arrange times, but it is a little annoying particularly as from the web site, m we thought it was on the beach.
真實旅客
Expedia 真實旅客評價
10/10 完美
2017年2月4日
Super service, pæne værelser og lækker strand
Personalet var super venlige og meget serviceminded. De hjalp med alt og gav gode råd om hvor vi skulle tage hen på sightseeing. Vi blev kørt til stranden i en golfbil hver morgen og blev hentet igen til den aftalte tid. Stranden var helt fantastisk og meget fredelig med ikke alt for mange turister. Morgenmaden var meget basal og ok ift vores behov fordi vi ikke stiller store krav. Vi valgte kun at spise middag en enkelt aften på hotellet fordi der var nogle charmerende og lokale restauranter kun 10-12 min på gå ben fra hotellet. Vi giver hotellet og personalet de varmeste anbefalinger og vi vil bestemt bo her igen hvis vi kommer til øen igen.
Tomas Damgaard
Hotels.com 真實旅客評價
8/10 很好
2017年1月31日
What you see is what you get. Pleasant !
Traveling from N to S Vietnam. This was our last stop before heading to Cambodia. The Elwood was a great little resort in the heart of a small town. Good size detached bungalows and clean! Coco Palm beach is awesome! Probably one of the best on the island. If you venture outside the hotel, Ong Long town has some great trendy and chill out restaurants, shopping. Only a short motorcycle ride to Duong Dong town night market (it's OK but you only need to see it once). Otherwise taxi is onky 100K. The hotel rented us a good scooter with a full tank of gas for 200,000 VD/day. You can find them for $170 but hotel has better value. Staff is good and speaks English. Food at the restaurant is amazing/ full portions. Pizza was fantastic! Burger not so much. Expensive compared to all the other hotels and restaurants in area. Breakfast was very good. Free shuttle to beach was awesome although walk is only 10 min. We ended up extending our stay to 3 nights and switched hotels on the 4th/5th night to something less expensive as we spent more time exploring on scooter. Check out the north side of the island as beaches and routes are fantastic!