Good service and facilities. Will come back again.
真實旅客
1 晚行程
8/10
真實旅客
2 晚浪漫旅程
2/10
Jonathan
8/10
Good and clean place.
No smoking enviroment.
Easy transportation from Airport.
But our rooms (20F) has air-conditioner problem.
It can't be cool down under 26 degree Celcius.
We have to open the window to cool down at the night.
真實旅客
3 晚家庭旅程
6/10
DEBORAH
3 晚行程
10/10
Clean, good value, good service, have good amenities. I like the pool and gym.
Enli
4 晚行程
4/10
Sam
2 晚行程
8/10
主要エリアからは離れますが、清潔で良かったです
RYOTA
3 晚行程
10/10
良かったです
Lei
3 晚家庭旅程
10/10
Mandy
4 晚行程
2/10
The room is not clean at all. Water tap is broken. It is not worth the price
Yiming
3 晚家庭旅程
2/10
noboru
3 晚行程
8/10
The Hotels.com map showed this hotel on Songbei Blvd just north across the river from the Snow and Ice Festival. This is false. The hotel is several kilometers to the northwest of that location and not at all convenient to the festival grounds. Otherwise, the hotel facility is good, and the staff was responsive to my requests (even with my limited Mandarin).
Malcolm
2 晚行程
8/10
Very nice and comfy hotel, and helpful for my desk staff.
Damon Stanley
1 晚行程
8/10
Service is quite slow because they were short staffed. But considering the peak festive season they should have planned for more as the hotel was fully booked. Ordered for extra blankets and pillows but didn’t come though we waited till mid night. So we had to ask them to make sure they deliver it the next day as the room was quite cold though we have adjusted it to the max.
In room dining was slow as well and had missing and wrong items brought. We had to tell them that there were missing items from the set and was eventually reluctantly topped up.
Yen Lyn
4 晚家庭旅程
8/10
Everything is pretty Ok except some of the rooms tend to be lingering cigarette smells even though I had requested smoke free rooms.
Lee Woei
2 晚家庭旅程
10/10
Very nice and helpful staff.
John
1 晚家庭旅程
10/10
Despite poor reviews by others we found the hotel to be entirely satisfactory in all respects. We had a suite on the 22nd floor which was very comfortable. The service in the Club Lounge was excellent and the dinner and breakfast buffets were pretty good. Main drawback is that the hotel is some distance from the main attractions of Harbin but taxis are cheap and readily available.
J S
3 晚浪漫旅程
6/10
Minibar locked , basic amenitiesx not up to 5 star IHG standards
真實旅客
5 晚行程
10/10
overall really good, although i dont get why they dont have creamy in the room and expected me to pay for milk. I wanted to make some tea and coffee in the room but ended up not having any.
SHIRLEY
2 晚家庭旅程
2/10
الاقامه لم تكن مريحه التكييف حار الغرفتان بها غبار الإفطار اختيارات قليله لغتهم الانجليزيه ضعيفه الغرف صغيره
Waleed
5 晚家庭旅程
10/10
GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT
真實旅客
2 晚行程
2/10
Air conditioning broken in the hotel for the duration of my stay. Staff lied about it for the whole time until admitting it was broken in the whole hotel on my last night. Gym equipment limited, and in poor condition considering the age of the hotel. Sauna doesn't work and whole change room smells like fermented urine. Breakfast poorly cooked and left me feeling sick all day. There are 10 other hotels in this neighbourhood and I cant imagine any being worse. I wont be returning and others should think twice about staying at this property. Oh ya, staff also refused to honour my IHG Ambassador status as they said they were not associated with the chain. What kind of Crowne Plaza is this??