Everything was good in relation with the stay. The only BIG complaint I have is that even when I paid the room in advance thru Hotels.com, when I checked-in at 11pm the person in shift charged me the incidental deposit but also de charge for the room. I told him I did prepay for the room but he said he couldn’t see that in the system and couldn’t do anything to help, he suggested I talk to the manager next morning. I did talk to manager next morning and she kindly said the mistake will be fixed. One week and three calls later, I keep receiving the same feedback: “we’ll take care of it”.
I know they are going to fix it, and I’ll get the funds back, but the EXPERIENCE was messed up by the issue and I will rather to not prepaid in the future so I avoid the situation again.
Jorge E
Jorge E (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 10 月 4 日
I was bitten by mosquitoes in dinning area but I was not any help.
Seongheui
Seongheui (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 10 月 3 日
Shelley
Shelley (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 27 日
isreal
isreal (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 26 日
Pace
Pace (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 9 日
Elvin
Elvin (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 4 日
Scott
Scott (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 31 日
Rick
Rick (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 24 日
Jo Ann
Jo Ann (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 16 日
I had someone come in my room in the middle of the night. The hotel must have given someone the wrong room but not only did it scare me but it ruined my sleep and entire stay. Then my room key wouldn't work and the attendant up front would not replace the key and said I already checked out.
Stephanie
Stephanie (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 11 日
Are little kids not allowed here?
Great location, close to everything on the west end. Super frustrating, though, that they don’t offer cribs, pack-n-plays or anywhere for a baby to sleep like every other hotel in Lubbock (or anywhere) we have stayed…really wish we would have known that booking here and traveling with a baby.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 11 日
Eddie
Eddie (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 4 日
Traveled with my daughter. The staff was incredible and very friendly. The hotel was clean and we felt safe. I would stay here again.
Erika
Erika (1 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 8 月 1 日
Hand soap is needed at the sink.
Barbara
Barbara (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 7 月 31 日
Nicole
Nicole (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 29 日
Jarett
Jarett (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 27 日
Kelly
Kelly (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 26 日
Good
Karunakar D
Karunakar D (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 7 月 24 日
Roy
Roy (4 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 7 月 21 日
Hotel is ok to stay at. Front desk lady was very rude to check in. Pool was closed. Breakfast was not great. The hotel is outdated and rooms have a smell. Will not stay here again.