Everything was good in relation with the stay. The only BIG complaint I have is that even when I paid the room in advance thru Hotels.com, when I checked-in at 11pm the person in shift charged me the incidental deposit but also de charge for the room. I told him I did prepay for the room but he said he couldn’t see that in the system and couldn’t do anything to help, he suggested I talk to the manager next morning. I did talk to manager next morning and she kindly said the mistake will be fixed. One week and three calls later, I keep receiving the same feedback: “we’ll take care of it”.
I know they are going to fix it, and I’ll get the funds back, but the EXPERIENCE was messed up by the issue and I will rather to not prepaid in the future so I avoid the situation again.