Nestled close to Mamitas Beach and Quinta Avenida, The Reef 28 Hotel & Spa offers a tranquil oasis with a rooftop terrace, poolside bar, and outdoor pool. Savor the flavors at one of three on-site restaurants or unwind with yoga classes at the gym. Guests rave about the dining options and central location.
VIP Access
Reviews
8.88.8 out of 10
Excellent
Popular amenities
Bar
Free parking
Gym
Main amenities (12)
Daily housekeeping
Near the beach
3 restaurants and 2 bars/lounges
Full-service spa
Indoor pool and outdoor pool
2 hot tubs
Rooftop terrace
Breakfast available
Fitness center
Sauna
Steam room
Beach towels
Feel at home (6)
Microwave
Separate sitting area
Television
Terrace
Daily housekeeping
Laundry facilities
$128 nightly
The total price is $155
$155 total
Oct 8 - Oct 9
Total with taxes and fees
Why we love this property
Spa bliss awaits
The full-service spa offers aromatherapy, massages, and body treatments daily. A fitness room, yoga classes, and sauna complete this relaxation haven.
Rooftop city views
This luxury hotel sits in the city center, offering a rooftop terrace where guests can take in spectacular urban panoramas.
Flavor for every palate
Culinary explorers find 3 restaurants and 2 bars at this hotel. Buffet breakfast, vegetarian options, and private dining create memorable moments.
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720
What's nearby
Quinta Avenida - 2 min walk - 0.2 km
Playa del Carmen Main Beach - 3 min walk - 0.3 km
Mamitas Beach - 3 min walk - 0.3 km
Quinta Alegría Shopping Mall - 5 min walk - 0.5 km
Playa del Carmen Maritime Terminal - 3 min drive - 2.1 km
Getting around
Cancun Intl. Airport (CUN) - 49 min drive
Tulum Intl. Airport (TQO) - 98 min drive
Cozumel Intl. Airport (CZM) - 12.2 miles/19.6 km
Restaurants
Starbucks - 2 min walk
El Diez, Parrilla Argentina - 2 min walk
Micaela's - 2 min walk
Amorino - 1 min walk
Las Helodias - 1 min walk
About this property
The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites
The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites features a rooftop terrace and puts you just steps from Quinta Avenida. Guests can grab a bite to eat at one of the 3 restaurants and visit the spa to be pampered with deep-tissue massages, body wraps, or facials. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool, and an outdoor pool. The pool and helpful staff get great marks from fellow travelers.
All inclusive
All-inclusive room rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Food and beverages
All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
Land activities
Fitness facilities
At a glance
DONE
Hotel size
120 rooms
Arranged over 4 floors
DONE
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out time is noon
DONE
Special check-in instructions
Front desk staff will greet guests on arrival at the property
All guests, including children, are required to present a valid government-issued ID card at check-in.
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum guest age is 18
Minimum check-in age is 18
DONE
Children
No cribs (infant beds)
DONE
Pets
No pets or service animals allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms (speed: 50+ Mbps)
LOCAL_PARKING
Parking
Free covered onsite self parking
Free covered onsite valet parking
Wheelchair-accessible parking on site
DONE
Other information
Designated smoking areas
Caters to adults only
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
Dining
28 - Onsite buffet restaurant.
Asiatico - Onsite fine-dining restaurant. Open select days.
Cachito - Onsite fine-dining restaurant. Open select days.
Lobby bar - Onsite bar. Open daily.
Roof 28 - Onsite rooftop bar. Open daily.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: USD 2.75 per accommodation, per night
Resort fee: USD 12 per accommodation, per night
Optional extras
Buffet breakfast is offered for an extra charge of approximately USD 10 per person
Pool, spa, & gym (if applicable)
Pool access available from 8:00 AM to 10:00 PM
Guests under 18 years old are not allowed in the spa
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property uses eco-friendly cleaning products.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Inclusive Adults
Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
All-inclusive property The Reef 28 All Inclusive - Adults Only
The Reef 28 All Inclusive - Adults Only Playa del Carmen
The Reef 28 All Inclusive Adults Only
Reef 28 All Suites Gourmet All Inclusive Adults
The Reef 28 All Inclusive Adults Only
The Reef 28 Inclusive
Frequently asked questions
Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offer free cancellation for a full refund?
Yes, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?
Yes, there's an indoor pool and an outdoor pool. Guests have pool access from 8:00 AM to 10:00 PM.
Are pets allowed at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?
Yes, there's free self and valet parking.
What are the check-in and check-out times at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.
Is there an onsite casino at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?
No, this hotel doesn't have a casino, but Riviera Gran Casino (14-min walk) is nearby.
What is there to do at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites and nearby?
Have fun with nearby activities like skydiving and ziplining. Additional recreation onsite includes yoga. Indulge in a treatment at the spa and soothe your senses in one of the 2 hot tubs. The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites also has 2 bars and an outdoor pool, as well as a sauna and a steam room.
Are there restaurants at or near The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?
Yes, there are 3 onsite restaurants.
Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites like?
The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites is located near Playa del Carmen Main Beach in Downtown Playa del Carmen, a short 1-minute walk from Quinta Avenida and 3 minutes' walk from Mamitas Beach. Travelers say the local area is good for shopping and very central.
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The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
8.8/10
Staff & service
8.8/10
Amenities
9.0/10
Property conditions & facilities
9.0/10
Eco-friendliness
Popular mentions
Service staff
Food
Room
Location
Restaurant
Beach
Drinks
Rooftops
Bar
Breakfast
What guests liked
The property is conveniently located within a short walk to the beach, offering easy access to the ocean. (42 reviews)
Breakfast was a highlight every morning with many options and high-quality food. (35 reviews)
The spa was a highlight, offering excellent massages, hydrotherapy, and a wonderful experience. (32 reviews)
From real guest reviews summarized by AI.
Reviews
10/10 Exceptional
Sep 24, 2025
Volvería
Excelente ubicación, moderno, deliciosa la comida.
Magela
Magela, 6-night trip
10/10 Exceptional
Sep 29, 2025
Excelente ! O quarto era limpo e bem confortável, ótima localização, a comida e drinks muito bem feitos e o atendimento também excelente
Wendy
Wendy, 7-night trip
10/10 Exceptional
Aug 27, 2025
Summer 2025
The staff was great, good food selection and the spa was amazing
silvia
silvia, 2-night trip
10/10 Exceptional
Aug 29, 2025
Super a gusto para adultos y parejas
Excelente instalaciones, servicio y comida. Muy bien ubicado a una cuadra de playa mamitas
Buen ambiente de adultos
FRANCISCO
FRANCISCO, 2-night trip
10/10 Exceptional
Aug 2, 2025
El trato fue excelente, el hotel y personal son increibles y muy amables.
JOSHUA DIDIER
JOSHUA DIDIER, 4-night trip
10/10 Exceptional
Aug 16, 2025
Great location and service. Super clean!
Great hotel, service and cleanliness. Location can't be beat in Playa. Staff was amazing and friendly.
Vishal K
Vishal K, 5-night trip
10/10 Exceptional
Jul 5, 2025
Love this place been three times already
phillip lamar
phillip lamar, 4-night trip
10/10 Exceptional
Jun 29, 2025
Great location and food options. The place is great, modern, rooms are spacious and service is great!
CLAUDIA
CLAUDIA, 2-night trip
10/10 Exceptional
Jul 22, 2025
Excelente servicio!!
Excelente staff del personal! Con un servicio admirable en cualquier área del hotel!
Muy buenos los alimentos para ser un all inclusive ! Sin duda volvería a hospedarme ahí!
Carlos
Carlos, 1-night trip
10/10 Exceptional
Jul 3, 2025
Excellent choice for Playa del Carmen! Amazing location and great staff!
Esmeralda
Esmeralda, 3-night trip
10/10 Exceptional
Jun 14, 2025
Great location p
Michael
Michael, 4-night trip
10/10 Exceptional
Jul 22, 2025
Worth every dollar spent
Beautiful Adults only property. Great food and drink options. Walking distance from a lot of entertainment.
Ayesha
Ayesha, 4-night trip
10/10 Exceptional
Jun 16, 2025
Excelente servicio personal muy amable baños y cuartos muy limpios
Brenda Erika Francisco
Brenda Erika Francisco, 3-night trip
10/10 Exceptional
May 11, 2025
Loved the pool and the food was amazing.
Jennifer
Jennifer, 3-night trip
10/10 Exceptional
Jul 25, 2025
Muy bien
Juan Manuel
Juan Manuel, 1-night trip
10/10 Exceptional
May 24, 2025
Exelente ubicación seguro
Dorca Francheska
Dorca Francheska, 2-night trip
10/10 Exceptional
May 12, 2025
Great location
Kezmit
Kezmit, 3-night trip
10/10 Exceptional
May 30, 2025
I had a great vacation.
Petra
Petra, 3-night trip
10/10 Exceptional
Jun 19, 2025
Beautiful and prime spot
Vincent
Vincent, 3-night trip
10/10 Exceptional
Jul 2, 2025
Staff was excellent! Rooms are spacious and modern.
Velia Salime
Velia Salime, 4-night trip
8/10 Very good
Jun 2, 2025
Great breakfast buffet and roof top pool!
Jennifer
Jennifer, 1-night trip
10/10 Exceptional
Sep 2, 2025
Great experience at The Reef 28
Great experience with our first time staying at the Reef 28 that was in such an ideal location, just a block away from one of our favorite stretches of Quinta Avenida with many restaurants! Angelo was so great at making us feel at home with his amazing personality and reviewing our options when giving us a tour at check-in, with all of the staff being friendly and the waiters at the Cachito restaurant taking pride in sharing their Mexican cuisine offerings!
After the vacation package timeshare presentation, we had a great experience with the complimentary all-inclusive passes, with the sister properties both having ocean view buffet restaurants and resort pools/swim-up bars and Reef Playacar providing a more jungle villa experience with private beach access as well!
Qiyanna
Qiyanna, 6-night trip
8/10 Very good
Jun 15, 2025
Spécial hôtel swingers
Eric
Eric, 10-night trip
10/10 Exceptional
Jun 24, 2025
Very nice and clean. Great staff.
Saul
Saul, 3-night trip
10/10 Exceptional
Jun 30, 2025
The property is located off of quinta avenida but perfectly located so that your close to everything while also having some distance from the crazy night life. Every one that worked at the resort was friendly and helpful. The onsite dining and bars were also very good. Great place for couples to go.