4/10 一般
2025 年 11 月 22 日
We rented this house for many reasons. One was because it had a private outdoor pool with hot tub. Upon check in, we were asked if we wanted the hot tub and pool heated. Isn’t that the point of a hot tub? That was an extra $60 for every day of our stay. I paid for a late checkout for 1:00… $250 and we were locked out of our house at 10:00 am. The inside of our home was filthy. None of us would dare walk around without shoes on. There was also a huge clump of black hair in my parents bathroom on the floor like someone cleaned off their brush and left it there. The fuse box kept tripping the fuse that controlled the front door outside light as well as the hallway light so you couldn’t see the keypad to get in and couldn’t see once you finally could get in. You have a garage which is lovely but they do not give you the code to the keypad or a remote so you have to try and get in the dark front door and get in to open the garage from the inside. The blinds were broken at the patio doors and spots on the ceiling in the bathroom that were questionable. We complained upon checkout and were told the manager would be in later and the girl at the counter would tell her. We did get a credit for the late checkout but nothing else because we waited until the end of our 5 day stay to bring it all up. When in Disney, you are busy and didn’t have time to say anything because it was too late by the time we got back each day. Front desk said it is Expedia’s fault for not posting upcharges
Bridget
Bridget (5 晚家庭旅程)
Hotels.com 真實旅客評價
