AC went out during multiple hot days. So did hot water. Kept saying it would be fixed multiple days, only to break again and be hot. Went to sleep and it was still 84 degrees in my room. My collegues where at 3 other hotels around and they did not have these issues.
真實旅客
4 晚商務旅程
10/10
Sharif
1 晚家庭旅程
8/10
Kelly
2 晚行程
10/10
Great hotel. Located conveniently; clean, excellent service; has a great little cafe and a restaurant and bar.
Rafael
1 晚家庭旅程
10/10
They were super accommodating and made the stay pleasant through and through!
Timothy
1 晚家庭旅程
10/10
The trip was wonderful. We loved the hotel and especially the view. We did find the app and the website lacking. Room service should be easily accessible and I have to believe if it was, you'd have more volume. We were told there was a breakfast buffet but no one really knew exactly what was on it and when i did a search, the restaurants didn't list that one was even offered. If the menu on the buffet changes, maybe update social media so your guests are more aware. AGain it may add sales volume. We chose to eat out. All in all the room, accomodations, valet and view were wonderful. Oh I was also unable to find if the hotel offered any shuttles....
Timothy
3 晚行程
10/10
Jared
1 晚行程
10/10
Very nice room. Water restriction in the shower was terrible. Showers are not the place to conserve water.
Mark
1 晚行程
2/10
The whole hotel was filthy They were flies in the room and couldn't get service for anything
Michael
1 晚商務旅程
10/10
Raiven
1 晚行程
4/10
Nikola
1 晚家庭旅程
10/10
tyrone
1 晚行程
10/10
Great hotel and service.
真實旅客
2 晚家庭旅程
10/10
Was upgraded to a suite. Absolutely gorgeous room and view! Had a great time
Matthew
1 晚行程
10/10
K
2 晚行程
10/10
Stayed for several days to see the Phillies play the Guardians, visit the Rock and Roll HOF, and the Christmas Story house and museum. The Hilton Cleveland Downtown was perfect. We had a long drive - checked-in, were a bit tired. Ate at the hotel's restaurant. Excellent dinner! Just what we needed. All staff very pleasant and helpful. Very clean. Nice location. Would definitely stay here again.
RALPH
3 晚行程
10/10
Rhonda
2 晚商務旅程
10/10
Natasha
2 晚行程
10/10
SUNGBAK
1 晚商務旅程
6/10
Outstanding room. Everything is exorbitantly priced. You pay a premium price for location.