Our stay was during shoulder season, so the pools were not in operation, which is understandable. The unit itself was OUTSTANDING for the price -- 1 master bedroom, 1 loft bedroom, 2 generous bathrooms, private deck and private screened porch, and a washer/dryer shared with one other unit. The staff was courteous, knowledgeable, and helpful. We were asked about viewing the Vacations Club presentation, but it wasn't harassing or troublesome. The location of the property is wonderful -- nestled in the woods off the main highway, so it is close to the action but you feel a million miles away. The buildings themselves are in need of some maintenance. Dropped my rating for cleanliness because the foyer housing the washer/dryer had a very unpleasant odor and because a fairly large critter of some sort was living in the attic and rooting around all night -- a little disconcerting. Notified the staff, and I am confident they will have it resolved. The only problem I would warn other guests about is the guest WIFI. It is NOT secured. Husband and I were on it for only a few minutes to glance at our emails and the hacking attempts have been nonstop since then.