Pros of this hotel- great location a short walk from the rail station in the town centre, really friendly staff (covering multiple roles as out of season) great breakfast offering hot and cold
Cons- building is old and needs tlc, atmospheric but bathroom needed an upgrade. Tv aerial not working (not a big deal) no hot water on first night. Decent option for a night or two
真實旅客
2 晚行程
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月23日
Poor hygiene
I stayed in room 23.
On the last night I woke up all itchin to find bite marks on my legs and chest.
Then to my shock I saw bed bugs crawling over the pillow and quilt.
I did complain to management (think his name was Sam) and showed him some of bugs which I placed in a glass tumbler. He apologised and immediately offered compensation due to the distress and awful experience. We also spoke at length about possible infection of all my clothing.
After several emails by me complaining the Royal Hotel said at the very least i should have a full refund.
I gave this infi to Hotels.com and a full refund was given.
Due to non communication from the Royal Hotel I feel I need to let everyone know about the total lack of customer service from the hotel management.
Avoid this place.
Findlay
Findlay (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月16日
Alasdair
Alasdair (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月18日
Very friendly, hard working staff, nice big room but problem getting the toilet to flush—very old building with lots of character but the toilets need to work!
Christine
Christine (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月13日
On arrival I was upgraded to “the boardroom “. Great but the downside was a TV the did not work because of the aerial connection. Lovely big bathroom with new fitttings, but the bath did not drain.
Ian
Ian (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年10月10日
The manager was very kind. The hotel is in need of repair and update. Our room was fine.
Grace
Grace (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年10月7日
David
David (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月1日
Ivan
Ivan (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月27日
Nice Hotel Amazing Staff
The Hotel is located in the centre of Tain with plenty of parking. The staff are fantastic, smiling, helpful and precise.
The breakfast buffet layout is the best I have seen. The 2 cooked breakfasts that I had were just fantastic.
NEIL
NEIL (2 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月26日
Rod
Rod (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月13日
Ian
Ian (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月13日
Stefan
Stefan (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月10日
A large clean room that was the first good mattress on our trip. We would definitely book again.
Suzanne
Suzanne (1 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年9月6日
Simon
Simon (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年9月2日
真實旅客
2 晚行程
Hotels.com 真實旅客評價
8/10 很好
2024年9月1日
Friendly staff. Good whiskey bar. Thevhotel is tired and needing a lot of work to improve it. No power in the room in morning. One staff member available to do breakfast and sort out power problem.
scott
scott (1 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年8月31日
deok-young
deok-young (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年8月13日
Bindhu
Bindhu (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年8月12日
Mike
Mike (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月9日
Great host!
Lauren
Lauren (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月9日
Incredible staff, beautiful room, good breakfast and in general a sweet town.
Jesper
Jesper (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月6日
The management and staff were very nice and helpfull. The room was clean and was cleaned with the towls replaced every day.
The food was great with good portions and really well priced. If you like Whiskey the bar selection is crazy!
Great few nights stay, absolutely recommend it for the price.
Paul
Paul (3 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年8月2日
The property needs upkeep. The floor in the hallway has spots where it is very soft. If the carpet weren’t there you might step through. Finding an outlet to charge devices was not easy. The WiFi is slow and we had to ask for the password, it was not given at check in or posted anywhere in our room. The key to our room did not work and we had to ask for one that did. The free breakfast was a table full of open cereal boxes. We won’t be back.