Did not stay here as a tsunami alert prevented me to get to the hotel.
I messaged the hotel for a refund. No reply. At least have the courtesy to reply. It would mean a lot!!
There was no way I was going to make it to the hotel. All ferry services were cancelled.
Please can a refund be arranged.
This was a force majour incident and no fault of the customer.
I hope a satisfactory response is provided and a refund made.
syeed
syeed (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 2 日
Great hotel in Puerto Ayuro
Excellent location, clean, friendly, and great breakfast. Highly recommend. Only caveat- the outdoor area on the water shown in photos is actually a couple blocks from the rest of the hotel. Not a big deal, but I was surprised.
Peter
Peter (6 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 10 日
Potjana
Potjana (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 8 日
Great service, friendly staff, comfy bed, delicious breakfast, close to town center….helpful Ana…. Excellent stay
kat
kat (7 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 4 日
Amazing
Ramsey
Ramsey (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 24 日
The staff is absolutely amazing. So very relaxed and helpful. The breakfast is a full bery tasty breakfast and the woman preparing it is wonderful. They even sent us off with a bagged lunch when we left earlier than 7am and had light crackers and cookies available throughout the day. Location is very convenient. They even have a separate area accessible to guests on the waterfront that we found to relax and read. I highly recommend but if you have difficulty with stairs I would suggest not staying here as reception is one floor up.
Barbara
Barbara (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 23 日
Good location modern hotel
Very good location, modern rooms with balcony, friendly staff
Jorge
Jorge (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 19 日
Beautiful and lovely in every way! Also great location and staff are so helpful!
Ashley
Ashley (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 19 日
This is probably one of the better hotels I have stayed at . Incredible service and there is purified water at your convenience even in the bathroom. Very safe I highly recommend this hotel to anyone staying on santa cruz island in the galapagos.
matthew
matthew (6 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 14 日
Best staff ever!
On the trip to the island the zipper on my backpack had broken. This was my only luggage for the trip. I asked the staff if they could help me out. That evening the bag was returned to me with a new zipper. When I think of this trip what I will remember is the amazing assistance I received when I ask for help.
Curtis
Curtis (4 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 4 月 19 日
Nice staff and location is good, but of course there's more noise because of it. Internet is spotty. We would stay there again and the Expedia Gold status was a plus.
Roy
Roy (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 19 日
Very nice boutique hotel tucked away from the main street. The staff are very friendly.
Ye
Ye (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 16 日
This hotel is adorable! I love that they provide 24/7 filtered water, coffee, and snacks. The location is within walking distance to shops, restaurants, and tour docks, yet it's situated away from noisy central areas.
Maya
Maya (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 1 日
Our Stay at Hotel Cucuve was perfect, nice room, nice team and nice location. All was good!
Jacky
Jacky (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 3 月 31 日
Ryszard
Ryszard (8 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 3 月 16 日
Whitney
Whitney (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 2 月 19 日
Peter
Peter (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 12 日
David
David (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 2 月 10 日
Wonderful service. Clean accomodations.
Kathleen
Kathleen (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 2 月 3 日
This boutique hotel stands out among the crowd as it pays attention to the small details. Lovely bathrobes, slippers, small chocolates left by the maid. 24 hr access to coffee/ cold filtered water and small snacks. Staff even carry your luggage up to your room. Staff go above and beyond to provide a wonderful stay
Brian John
Brian John (6 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 30 日
This hotel was clean and conveniently located on a quiet street in the main part of town, so walking everywhere was easy. The room was spacious and we had a nice balcony that faced the back of the hotel. There was coffee, tea, and snacks available 24/7 and the breakfast was good with eggs made to order. The staff were extremely friendly and accommodating and the hotel provided beach towels and bags as well as water bottles. The hotel had no elevator so it would not be suitable for someone with limited mobility as the reception was up one flight of stairs and the breakfast area up a second flight. I would highly recommend this hotel for anyone staying in Puerto Ayora who is okay with stairs.
Dee
Dee (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 29 日
Beautiful accommodations. Modern yet classic feel. Very clean. Matching robe and slippers was a luxurious touch. Perfect size mini bar and fridge. Amazing breakfast spread with accommodating chef and staff. The staff is EXCEPTIONAL. I felt extremely safe and well taken care of. Highly recommended stay for the solo traveler.
DeJah
DeJah (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 28 日
The property was close to everything and the staff was helpful and welcoming.
Krzysztof
Krzysztof (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 22 日
Great place, great service! They care about every detail.