The hotel elevators - one was out of order and the other was dirty.
The room was clean, no issues.
The following morning breakfast was an absolute nightmare. Below is a copy of the email I sent along with photos,to the manager and corporate.
I am writing this letter to you to inform you as the general manager of the Hyatt Pl., Houston Northwest Cy-Fair, your morning staff In the breakfast area has failed you and the Hyatt brand miserably. As you can see from the pictures attached the food that was out for your patrons was inedible. The kolache’s resembled more of horse excrement than they did a kolache. The sausage resembled hockey pucks. Actually, they were so hard you could carbonate them. Your oatmeal resembles cookie dough before it’s baked plus you have non-paying guest in the form of roaches.
There are photos attached so you don’t have to just take my word for it. You can see them for yourself. This is the worst hotel breakfast I’ve ever seen and I’ve traveled for over 28 years for business. Motel six puts out fresher, and more appetizing items than this.
I did inform the front desk and she stated that she would also contact you. I let her know that in my personal opinion, the food not only was not edible, but should be removed from service Immediately. I’m forwarding a copy of this to Hyatt corporate, as well as the site I used to book my room, so as to not recommend this hotel in the future.
I am also going to contact the Houston health dept.