My room was on the 3rd floor. No exaggeration- it took over 15 minutes of running the shower to get even lukewarm water. Absolute waste of water in a city that is drought prone.
Becky
Becky (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 7 月 9 日
Maici
Maici (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 8 日
Devin
Devin (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 6 日
Gerold
Gerold (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 6 日
Kieria
Kieria (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 5 日
Worst customer service evet
The whole reason i booked this stay was for the hot tub. I got it as a honeymoon gift for my best friends. The hot tub was colder than the pool (and that was freezing) and the jets in the tub turned on for like 5 seconds then turned back off!!! When the staff was told all they could say was sorry nothing they could do about it. Plus the guy that checked us in was completely rude. Ive ran hotels and restaurants before and if my staff treated guest the way my friends were treated i would have fired them on the spot!!
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 5 日
Timothy
Timothy (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 4 日
sharon
sharon (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 4 日
Claudia
Claudia (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 3 日
Laura
Laura (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 3 日
Rochell
Rochell (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 2 日
Edward H
Edward H (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 2 日
Dow
Dow (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 2 日
Ralph
Ralph (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 1 日
Stacey
Stacey (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 1 日
Audra
Audra (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 29 日
Gary
Gary (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 29 日
Very Satisfied 👍
I chose this hotel for its location and outside pool and it was everything i could ask for. The lobby hostess was very friendly and courteous, not to mention the whole hotel staff.
We are planning another trip soon and as we wre checking out my wife said this is the hotel we are staying at, without hesitation I recommend this hotel when ever visiting Lubbock Tx.
Mark
Mark (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 28 日
Ralph
Ralph (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 27 日
Lilly
Lilly (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 22 日
Hotel was quiet and clean. Good location.
Roy
Roy (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 22 日
We always love staying her because of the pool and it is conveniently located by a lot restaurants and such. It was really really loud all 3 nights we were there. I’m good w kids being kids but at 11-1 am that’s a bit much . Kids were running around everywhere. Called the front desk over 5 times and no one answered so had to go downstairs to ask for them to address the jumping and running going on above
us. The remote batteries kept falling out because there was no back, the fridge was disgusting from whatever was there prior to us checking in, pillows were way to hard
Amee
Amee (3 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 6 月 22 日
I checked in online but the check-in process took just as long if I hadn’t bothered to do that. We tried to take a nap before going to a wedding and there was nonstop jumping and running above us. When we asked to change rooms, the staff person asked to come see our room first. When she arrived, she looked around the room and called the other staff person to say that the bed would need made up. She said we couldn’t change rooms because housekeeping was unavailable to turn the room and the last room available was being checked in to as we spoke. We went downstairs a few minutes later - there was no one at the front desk. I hopped on hotels.com and found rooms available to book. It was frustrating to be lied to and the laziness of thinking they can’t grab some cleaner and sheets and turn the room themselves - it had only been used two hours! We came back in that evening to more loud jumping and running above us - called again and reported the issue. It seems things quieted or we were just so tired we fell asleep. The manager at the front asked about our stay and insisted we tell her our concerns, but we felt she was more defensive than helpful. I’ve never left a one star rating but this hotel deserves it.