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The Ritz-Carlton, Astana

5.0 star property
Luxury hotel with spa, near Parliament of Kazakhstan

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Ritz-Carlton, Astana

Restaurant
Point of interest
Exterior
Lobby
Minibar, in-room safe, desk, laptop workspace

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Electric vehicle charging point
    Electric vehicle charging point
  • Pool
    Pool
  • Non-smoking
    Non-smoking
  • Pet-friendly
    Pet-friendly
  • Bar
    Bar
  • Airport transfer
    Airport transfer
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • 24-hour room service
  • Massage/treatment rooms
  • Conference centre
  • Business centre
Feel at home
  • Free cots/infant beds
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
The price is HK$1,289
HK$1,444 total
includes taxes & fees
18 Dec - 19 Dec

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Club Room, 2 Queen Beds, Non Smoking, City View

Minibar, in-room safe, desk, laptop workspace

Club Room, 2 Queen Beds, Non Smoking, City View

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
LED TV
Blackout curtains
Hairdryer
Bathrobes
  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, City View

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 2 Queen Beds, Non Smoking, City View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LED TV
Blackout curtains
Hairdryer
Bathrobes
Designer toiletries
  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Club Suite, 1 Bedroom, Non Smoking

Minibar, in-room safe, desk, laptop workspace

Club Suite, 1 Bedroom, Non Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
LED TV
Blackout curtains
  • 270 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking

Minibar, in-room safe, desk, laptop workspace

Club Suite, 1 Bedroom, Non Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
LED TV
Blackout curtains
  • 155 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking

Minibar, in-room safe, desk, laptop workspace

Executive Suite, 1 Bedroom, Non Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
LED TV
Blackout curtains
  • 115.7 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LED TV
Blackout curtains
Private bathroom
Bathrobes
  • 75 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Non Smoking, City View

Minibar, in-room safe, desk, laptop workspace

Club Room, 1 King Bed, Non Smoking, City View

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
LED TV
Blackout curtains
Hairdryer
Bathrobes
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 1 King Bed, Non Smoking, City View

Minibar, in-room safe, desk, laptop workspace

Grand Room, 1 King Bed, Non Smoking, City View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LED TV
Blackout curtains
Hairdryer
Bathrobes
Designer toiletries
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking, City View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LED TV
Blackout curtains
Hairdryer
Bathrobes
Designer toiletries
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Water view
The St. Regis Astana
Pool
Spa
Airport transfer
Free parking
9.6 out of 10, Exceptional, (33)
The price is HK$1,260
HK$1,411 total
includes taxes & fees
1 Dec - 2 Dec
The St. Regis Astana
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About the area

Map
16 Dostyk Street, Astana, 010016

What's nearby

  • Singing Fountain - 8 min walk - 0.7 km
  • Bayterek Tower - 8 min walk - 0.7 km
  • Kazakhstan Ministry of Foreign Affairs - 12 min walk - 1.1 km
  • The US Embassy and the Consulate in Kazakhstan - 4 min drive - 3.7 km
  • Astana Arena - 6 min drive - 5.1 km

Getting around

  • Astana (NQZ-Nursultan Nazarbayev Intl.) - 21 min drive
  • Astana Railway Station - 25 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Starbucks - ‬9 min walk
  • ‪Чайхана Navat - ‬7 min walk
  • ‪Emiliya - ‬9 min walk
  • ‪Galmart - ‬10 min walk

About this property

The Ritz-Carlton, Astana

Enjoy your visit to Astana with a stay at The Ritz-Carlton, Astana. You can grab a bite to eat at one of the 2 restaurants and visit the spa to be pampered with deep-tissue massages, body wraps or manicures and pedicures. Other features of this luxurious hotel include an indoor pool, a bar/lounge and a health club.

Languages

English, Russian

At a glance

Hotel size

  • 157 rooms
  • Arranged over 26 floors

Arriving/Leaving

  • Check-in start time: 3 PM; check-in end time: 5:30 AM
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*

Pets

  • Pets allowed (dogs and cats only, 1 total, up to 10 kg per pet)*
  • Food and water bowls available

Internet

  • Free WiFi and wired internet access in public areas
  • Free WiFi and wired internet access in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • 2 restaurants
  • Bar/lounge
  • 24-hour room service

Working away

  • Business centre
  • Meeting rooms
  • Conference centre (15070 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Romance packages

Facilities

  • Built in 2017
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop garden
  • Garden
  • Terrace
  • 24-hour fitness centre
  • An indoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic drinking straws
  • Banquet hall
  • Art Deco architecture

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices in meeting rooms
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Closed-captioned TV
  • Lowered plug sockets in bathroom
  • Height-adjustable showerheads
  • Grab bar near toilet
  • Transfer shower
  • Lever door handles

Room amenities

Be entertained

  • IPod docking station
  • LED television
  • Netflix
  • Films for purchase

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
  • Energy-saving switches
  • Recycling
  • Water-efficient showers only
  • Mobile key entry

Special features

Spa

Ritz Carlton Spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately KZT 22000 for adults and KZT 11000 for children
  • Airport shuttle service is offered for an extra charge of KZT 30000 per vehicle (one-way)

Children & extra beds

  • Rollaway beds are available for KZT 20000.0 per night

Pets

  • Pets are allowed for an extra charge of KZT 50000 per accommodation (may vary based on length of stay)

Pool, spa, & gym (if applicable)

  • Children under 18 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included in your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
This property accepts credit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Also known as

The Ritz Carlton Astana
The Ritz-Carlton, Astana Hotel
The Ritz-Carlton, Astana Astana
The Ritz-Carlton, Astana Hotel Astana

Frequently asked questions

Does The Ritz-Carlton, Astana offer free cancellation for a full refund?
Yes, The Ritz-Carlton, Astana does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at The Ritz-Carlton, Astana?
Yes, there's an indoor pool.
Are pets allowed at The Ritz-Carlton, Astana?
Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 10 kg per pet. There's a charge of KZT 50000 per accommodation, per stay. Food and water bowls are available.
Is parking offered on site at The Ritz-Carlton, Astana?
Yes, there's free self parking. Electric car charging is available.
Is an airport shuttle service offered by The Ritz-Carlton, Astana?
Yes, an airport shuttle is available. The charge is KZT 30000 per vehicle one-way.
What are the check-in and check-out times at The Ritz-Carlton, Astana?
Check-in start time: 3 PM; check-in end time: 5:30 AM. Check-out time is noon.
What is there to do at The Ritz-Carlton, Astana and nearby?
The Ritz-Carlton, Astana has a spa and an indoor pool, as well as a 24-hour fitness centre and a garden.
Are there restaurants at or near The Ritz-Carlton, Astana?
Yes, there are 2 on-site restaurants.
What's the area around The Ritz-Carlton, Astana like?
The Ritz-Carlton, Astana is in Yesil District, a short 8-minute walk from Singing Fountain and 8 minutes' walk from Bayterek Tower.

The Ritz-Carlton, Astana Reviews

Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Poor

When my wife and my son arrived at the property early in the morning they were told to sit at the lobby because their rooms were not ready. The problem was that the rooms were booked and paid for the whole day prior to their arrival. When I called up the property to resolve the matter all of the managers were too busy to talk to me. Avoid this hotel
Dmitry, 1-night trip
Verified Expedia guest review

6/10 Good

There is a night club on the third floor, which has a an open air bar and dance floor. Horrible loud music which you can hear in your room. No matter what floor you are on. Make sure to ask for the room which does not face this place
Dmitry, 2-night trip
Verified Expedia guest review

10/10 Exceptional

All around a great hotel
Konstantin, 2-night trip
Verified Expedia guest review

10/10 Exceptional

A true 5 star property
Konstantin, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Natalya, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Awesome stay
The experience was great and the hotel staff were very friendly. Our room was on the 16th floor with stunning view.
Dinara, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Tatyana, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The hotel is amazing! The service and stuff outstanding!
Valentina, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Very good hotel,only minus is condition of curtains.
kanysh, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Probably the best option in Astana, especially if you want to be sure the quality is where you expect it. Not cheap, but you get what you pay for. Club Lunge is not worth the upgrade. Breakfast very good even on Ritz standards. Staff is very friendly and good wot work with. On-site restaurants are decent, Selfie on 18th worth mentioning for the impressive wine-list and splendid views of the city. Definately will be back when in Astana.
Hermann, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Narine, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Nice hotel in Astana.
It is very good hotel from all sides. It is very clean. Personnel is very friendly. I have nothin negative to say.
Alexander, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

AIDAN, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

It was such a wonderful stay!
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Quick Getaway
Ritz-Carlton in Nur-Sultan is exceptional. Great service and wonderful people. I had a great massage in the spa. I will gladly return to the Ritz for more relaxation
Mark, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Stunning and friendly
A stunning hotel with the friendliest staff. Despite the entire city being shut down, the staff did all they could to ensure I had a wonderful vacation. The food was delicious and the spa was the ultimate treat. I highly recommend staying at The Ritz if you have the chance.
Ellen, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect stay
Everything is just excellent!
Nicoleta, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

THIS IS THE BEST HOTEL I STAYED FOR A LONG TIME, VERY FRIENDLY STAFF, FOOD AND SERVICE WAS EXCELLENT
SAM, 2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Great Hotel!
The hotel is in a great location and has great facilities that are very well maintained. Spa & gym are fantastic. All staff without exception were friendly. One evening I had a series of problems with dining that were not enjoyable but the next evening the team went out of their way to make up for it - especially Zhazira and her manager in the lobby restaurant. Food in the Selfie restaurant is absolutely superb. Overall a very enjoyable stay.
Ian, 5-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Alexandr, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Best hotel ever
Beautiful and everyone was very nice to us.
Raymond, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent and super hospitable and kind staff! Very fast service and clean
MARIAM, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful hotel. Probably the best gym I’ve seen in any hotel. I really enjoy staying here.
4-night business trip
Verified Expedia guest review

10/10 Exceptional

The best in Astana
Truly an amazing hotel ! The location is central . The service is great . It met all my 5 star expectation . I have been to Astana many times . This is the best hotel.
Tong, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Short business trip stay
Beautiful new Ritz Carlton hotel in Astana, excellent services, attention to every detail.
Larissa, 2-night business trip
Verified Hotels.com guest review