Amazing experience. Jackie, hotel manager, is williing to take prompt action to resolve any issues encountered by guest. Warm, friendly and passionate. Will never regret staying here.
Kit Man
Kit Man (1 晚友伴旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2019 年 11 月 4 日
Worst experience ever - hostility
The worst experience ever... I booked this hotel cause of all the positive comments, but what I get here is nothing but hostility.
The hotel is not helping nor serving, or in better words, not even responding to guests. If this is the way you are running a hotel business, no matter how much invested to create a good public image, this won't help you to make it sustainable.
All the best to anyone gonna make a booking in this hotel.
真實旅客
1 晚友伴旅程
Hotels.com 真實旅客評價
10/10 完美
2019 年 5 月 12 日
服務一流的精品酒店
酒店在市中心的舊城區,附近有很多餐廳及商店,位置方便,酒店整體服務一流,在 check in 時有歡迎飲品,感覺窩心,而職員知道我們需要在最後一日早上 06:40 出發到 Sapa,主動準備了早餐讓我們可以在車上食,最後還送了咖啡杯及咖啡豆,感覺驚喜,另外酒店頂層餐飲選擇多而且質素不錯,整體值得推薦
Yau Yung Euan
Yau Yung Euan (2 晚浪漫旅程)
Hotels.com 真實旅客評價
10/10 完美
2019 年 5 月 12 日
服務一流的精品酒店
酒店在市中心的舊城區,附近有很多餐廳及商店,位置方便,酒店整體服務一流,在 check in 時有歡迎飲品,感覺窩心,而職員知道我們需要在最後一日早上 06:40 出發到 Sapa,主動準備了早餐讓我們可以在車上食,最後還送了咖啡杯及咖啡豆,感覺驚喜,另外酒店頂層餐飲選擇多而且質素不錯,整體值得推薦
Yau Yung Euan
Yau Yung Euan (2 晚浪漫旅程)
Hotels.com 真實旅客評價
10/10 完美
2019 年 1 月 7 日
早餐不錯但是房間很小~
真實旅客
1 晚行程
Expedia 真實旅客評價
10/10 完美
2019 年 1 月 7 日
飯店的早餐非常好吃
但是房間真的不大
可以三思
真實旅客
1 晚行程
Expedia 真實旅客評價
10/10 完美
2018 年 4 月 10 日
Wonderful experience
Greatest service ever. Staff are all friendly and helpful. They even help deliver luggage to our next hotel for free. The room is clean and nice.
Let me start by saying that is the service what was the highlight of our experience with La Selva hotel. Everyone was very kind and helpful in more ways that one. Even to the point that they prepared breakfast and a gift for our very early check out. I can't say enough about the wonderful service my wife and I experienced, so cheers to them for that. Room cleanliness was exceptional too. Breakfast was delicious, don't forget to ask for the croissant (very good!). Now about the room itself, it was on the smaller side. In fact, we found Hanoi to be so crowded that most hotels there are. It was nice, simple and clean. Very well located on a nice area of the Old Quarter. I also loved that they help us clean it every day and also gave us complementary fruit and a "good sleep note". Little details that made our experience one to remember. Thanks!
Diego
Diego (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2016 年 10 月 12 日
Friendly and helpful staffs. Good breakfast and restaurant.
真實旅客
Expedia 真實旅客評價
10/10 完美
2016 年 4 月 3 日
真實旅客
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 22 日
An enjoyable stay in a boutique hotel.
Could have not asked for more helpful, friendly people.
Breakfast was delicious. It was individually prepared and not buffet style. Lots of choices. Great location in the old quarter. Room was well sound proofed for a quiet night.
Patricia
Patricia (4 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 2 月 4 日
真實旅客
5 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 23 日
Good breakfast
Good location, because of the breakfast and staff I give 5 stars. Hotel itself is 3/5 but breakfast and staff awesome.
Julia
Julia (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 11 日
Cagdas
Cagdas (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 10 日
I had some mobility issues and everyone was very helpful. With Hanoi traffic, I had difficulty crossing the streets to get to the lake and they walked me there safely. I couldn't walk up the stairs for breakfast on their rooftop and they were nice to deliver my breakfast so my room. I highly recommend the hotel.
Lauren
Lauren (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 9 日
Lauren
Lauren (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 8 日
Dag
Dag (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 6 日
Staffs are very friendly and kind. And breakfast is very good. When I visit Vietnam again I would like to use this hotel.