I have stayed at this hotel a few times since they opened 6 years ago. The service is not as good as it once was and I am one of ther rewards members. My last 2 stays I had issues. The front desk is not as welcoming as they once were. They used to ask you the reason for your stay, ask you if you stayed at the hotel before, and let you know about the different amenities of the hotel. This did not happen during my last 2 stays, and even when I will contact the front desk for certain reasons they were not as friendly and sometimes have attitudes. During my last day the telephone in the room did not work and would not even make local calls and they told me there was nothing they could do about it because it was the weekend. I had lost my cell phone during my visit so this was really an inconvenience for me. The front desk had also initially charged my credit card and when I contact them about it they told me that my prepaid room was not showing as prepaid and told me to contact hotels.com which I did and so the issue was rectified but it was a frustrating experience. During this particular stay and the last day we were placed in rooms on the 4th floor. During this day it was very very noisy two out of the three nights that we stayed there. Young adults were back and forth through the hallways making a lot of noise throughout the night into the morning. Room was not the type that I reserved, shower doors were dirty/rusty at the bottom. Luggage trolleys were unavailable.
真實旅客
3 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2024年12月25日
Nice place to stay
Clean and classy. Safe area. Room was large and comfortable.
Donna
Donna (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月4日
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2024年11月25日
SENETRA
SENETRA (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月4日
Miriam
Miriam (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月21日
Friendly staff from check in to check out. Location was perfect. Bed was super comfortable, toom was very clean and spacious. Excellent stay.
Courtney
Courtney (1 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年10月19日
Carlos
Carlos (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月6日
I requested a receipt. The printer wasn't working
I need a receipt. The desk clerk said he would email it to me because the printer was not working. I have not received my receipt.
Dennis
Dennis (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月6日
Laura
Laura (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月6日
Friendly staff. Kids enjoyed the pool.
Katrina
Katrina (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月22日
Tanya
Tanya (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年9月22日
Clean
Robert
Robert (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月4日
James
James (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年8月29日
Not great experience for price paid
Bedding and air conditioning sucks, bathrooms amenity sucks
Gunjan
Gunjan (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月21日
Harold
Harold (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月20日
Marneke
Marneke (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月7日
Michael
Michael (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月3日
Jacob
Jacob (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年7月30日
Outrageous pet fee. Dirty floors. Poor staff. Charged us for a service dog.
Joseph
Joseph (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月23日
Awesome stay, very clean
dannetta
dannetta (2 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年7月23日
Overall it was a bad experience and I won't stay there next time. The smell of weed, AC not functioning, and broken things in the room.