There was hair in the shower when we got in the room. Also, Orbitz advertises the hotel offers an airport shuttle, not true. This really left us in a bind because my husband had to be at the airport very early in the morning and we had our son with us, who I didn’t want to wake up to take my husband to the airport. The shuttle was the entire reason we booked this hotel. The desk staff didn’t care that it was an issue, basically said we didn’t have to stay there and orbitz told me to book a shuttle on their website that they *might* be willing to reimburse us for, then told us that there was no shuttle available to book, wth? I asked the orbitz agent why she couldn’t guarantee reimbursement for a taxi or something (Uber doesn’t exist in this area apparently) to which she replied “because you haven’t paid for anything, that’s why”. Uh, I paid $220 for a hotel room with an airport shuttle actually. Overall, SUPER disappointed with orbitz and Homewood Suites but mostly Orbitz. The hotel website doesn’t show they have an airport shuttle so Orbitz is the one doing the false advertising and refusing to make it right. I will pay a little extra and not book thru Orbitz anymore since they won’t stand behind their app/website statements.