I am very understanding of the fact that sometimes things might go wrong and I tend to ignore certain things that other customers may not out of understanding for the difficulties that staff face in running a property. With all of that said, this hotel is among the worst I have ever stayed in. The lobby smelled terrible upon check in, something resembling rotten tuna, their entire check in system is incredibly confusing and difficult if you arrive at the wrong time, the bathroom was dirty, and the climate control was broken and smelled of mold. It was a generally unpleasant and uncomfortable experience. I do not intend on returning.