2/10 欠佳
2025 年 8 月 29 日
Rude Staff and Horrible Experience - False Advertising
I booked a superior double room that was explicitly advertised as including breakfast, a balcony, parking, and a mini-bar. The reality was completely different.
Upon arrival, there was no parking available. Worse, we were given a tiny attic room with no balcony—a far cry from the "superior" room we paid extra for. The room was so small and poorly designed that we had to bend and walk to not hit our heads on the sloped ceiling.
When we tried to go back to reception to resolve the issue, the desk was completely unattended for the entire evening.
The next morning at checkout, the woman at the front desk was incredibly rude and dismissive. She told me that a balcony had to be requested via private message, as if it were an optional extra and not a standard feature of the room I had already booked
and paid for.
This is blatant false advertising and very disappointing.
Elena
Elena (1 晚浪漫旅程)
Expedia 真實旅客評價
