The hotel is located in a good area, close to the city centre, offers a nice breakfast and the cleaning service was very good, even taking into account our request for an upper floor room. Most of the staff were friendly and helpful.
The main negative point was that our room card was deactivated every single day. The manager and one of the front desk staff mentioned this was “normal practice,” which was neither professional nor convenient for us. We had to speak with the manager, who unfortunately argued that this procedure was standard and showed little concern for the inconvenience caused. No apology was offered. Thankfully, after insisting, our card was finally activated for the rest of our stay.
Overall, the experience in the hotel was good, front desk staff need to improve their communication with customers to prevent miscommunication and issues.