The room was amazing! Very quiet and comfortable. The fire-place was delightful.
The two lady staff-members left a lot to be desired. First, the woman at check in wouldn't stand up because she was "cold" to where I was having to lean well over the desk to hand her my card / ID. I kept having to ask her what she was saying because she stayed hidden behind her computer screen. She finally acted annoyed and stood up (that's when she said she was "cold"). Later that evening, my mother (who had just turned 82) had requested an extra blanket, so I went downstairs to ask for one. The other "lady" working at the desk looks up and says "yes," to which I requested an extra blanket for my elderly mother. The look on her face was one of disgust. She responded with "I'll see if I can find one." Really? Was it necessary to act that way to someone asking for a blanket? While I was there, I observed the first woman (from check in) again sitting down while a customer was trying to get checked in. I am NOT saying she needed to stand the whole time - I'm only saying that her desk could be situated to where she wasn't hidden to the point of making communication difficult.
Other female employees would not make eye-contact and would go out of their way to not have to speak. It was really strange!
Other than the staff, the hotel is absolutely amazing. We will stay there again.