6/10 不錯
2025 年 10 月 3 日
Receptionist was rude
Our pre arrival communication questions we asked over the phone was absolutely terrible, the receptionist was rude, told us she didn’t have time to speak to us because of a shift change and her attitude was just rude! I really wanted to cancel our stay but had pre paid and couldn’t get a refund so we stayed anyway. The receptionist rudeness though really did spoil the excitement of flying from Izmir to Antalya on a trip to meet and surprise our family and grandchildren staying at Land of Legends nearby. I understand hotels have policies but their customer service really does need addressing. That said, when we arrived the staff we met were very welcoming. Room was clean, breakfast was good. Location was good for Land of legends and took a 10 minute walk.
Katherine
Katherine (2 晚行程)
Hotels.com 真實旅客評價
