I booked 2 separate rooms for myself and a friend and before arrival my card was charged for 1 night for each room, although I selected to pay when I stayed because I knew my friend would be paying for her room with her own card. So I let the lady know I was charged for 2 nights already and I was only there for 2 nights. She explained she could do a refund but it would take 10 days to refund and my other option was to have my friend pay for the remaining balance during check out and that she would note everything under my reservation. When its time to check out at 3:30am we are told the system is doing a night audit and it would be about 20 mins which it took a lot longer and we had a flight to catch at 6am. Mean while the guy at the front desk is falling asleep and almost falls out his chair multiple times while waiting for this update. When the system finally comes back up he is so tired that he is delusional and not making any sense when I try to tell him what they lady says he is telling me something different and tells me the only additional charges that will be on card is for parking because I already paid for 2 nights and I am trying to tell him that one of the charges was for my friends room. At this point it was already 430 and I didnt want to miss my flight but I knew it was not correct and he was not understanding what I was saying and 2 days later I had another charge for another night plus parking. Horrible customer service.
Maykala
2 晚友伴旅程
10/10
The front desk staff on May 23, 2025 were phenomenal! They were so friendly. Between them and the cleaning staff, we were able to check-in early which we desperately needed after a 12 hour flight. The room was very comfortable. The only issue we had was what appeared to be coffee stains on the blanket. We were far too tired to say anything at the time. We just appreciated the excellent service.
Jacquelyn
1 晚友伴旅程
10/10
Great Customer Service from Brenda at the front desk😊
Michelle
1 晚商務旅程
10/10
Everyone was so nice and welcoming. Room was clean, fun and comfortable.
Walls are a bit thin.
Joy
2 晚行程
10/10
Micole-Margaret
3 晚友伴旅程
10/10
simon
1 晚行程
8/10
真實旅客
2 晚商務旅程
10/10
Peter
2 晚行程
8/10
Room was very comfortable and clean. Our AC didn't work, but the maintenance guy brought up a fan for us, which was very helpful.
Ayala
1 晚家庭旅程
6/10
Jisun
1 晚家庭旅程
10/10
The staff was great and if you are traveling for business or vacation, this hotel has a pretty active bar and reception area.
The staff is very helpful.
Sarah
2 晚商務旅程
10/10
真實旅客
1 晚家庭旅程
2/10
Terrible. No disponian de nuestra habitación y nos realojaron en el Fairfield que es de nivel inferior por el mismo precio y ningún tipo de cortesía. Jamás me había sucedido algo similar.