1. The refrigerator in the room remained non-functional even after it was reported.
2. Only one access card was provided, which was inconvenient when I needed to leave the room alone. Without an access card, it's impossible to access the floor unless someone else assists.
3. The breakfast spread was average. Some main dishes were overly salty, and the drinks were excessively sweet.
4. On Sunday, was the most crowded during breakfast. Despite the lack of available seating, hotel guests were not allowed to sit in the exterior areas of the restaurant. Several people, including us, had to wait for seats to become available.
That said, the hotel staff were friendly and did their best to make our stay enjoyable, which we truly appreciated.
Fadila
Fadila (2 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年9月13日
I like the rooms which is spacious and neat with a nice spread of breakfast.
But the staff are not trained to handle customers and during check in was talking and not attending to checking in guest.
Alex
Alex (1 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月3日
Iskandar
Iskandar (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年8月1日
Wilson
Wilson (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年7月28日
Clean
Asnawi
Asnawi (1 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年7月28日
The sound proofing need to be improved in the hotel. Can hear door closing sound at night.
Location of the hotel has nothing in walking distance
Wang
Wang (1 晚友伴旅程)
Expedia 真實旅客評價
8/10 很好
2024年6月30日
Martin
Martin (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年6月23日
Mabelene
Mabelene (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年6月17日
swimming pool abit dirty
Sih
Sih (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年6月6日
Recommended
The room was comfortable. Staff was polite and friendly as well. The hotel even provides shuttle service to Mall Nagoya Hill and Grand Mall Batam 3 times daily.
Overall, satisfied.
Edmen
Edmen (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年6月2日
Overall reasonable stay for the value paid
The staffs are not flexible in some areas of service and not check the status of the Accor member and offer benefits for ALL members.
Also they do not have strong command of English so can have miscommunications quite often.
Service staffs were also not eagerly rushing and took about 20min to pour orange juice into takeaway cups.
Joanna
Joanna (1 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年4月20日
Gordon
Gordon (2 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年3月12日
The property and facilities are good value for money and well maintained. During this stay there was an incident, where someone used the room while I was away and left the room with toilets messed up and the bed used. On reporting this the staff changed out the sheets and mentioned that a supervisor will get in touch in the morning. But there was no attempt from the management to try and understand what happened. On checking out the staff wasn’t aware that this happened and asked for all the details all over again. Still waiting for a formal response from the management.
Shiraz Kabir
Shiraz Kabir (2 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年3月8日
Sathinathan
Sathinathan (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年2月7日
Everything nice
Iskandar
Iskandar (2 晚商務旅程)
Expedia 真實旅客評價
2/10 欠佳
2023年12月26日
Ms
Checking only 2 sets customer in front us 3-4 pm but take about 30mins+ , when went “ first room “ was ppl checked in the room already ( feel very bad ) , then gave us another room , room is big ( coz we booked suit ) but towel is smelly and asking for extra towel not available , bed sheet have stamp on it and fridge have coke left from last guest.
Ju-Yi
Ju-Yi (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2023年12月20日
Not coming back again. There's many other hotels.
Breakfast was very bad. Food was not up to par.
Very inflexible with late check out unless we pay 100k Rph.
Check out time reminder from housekeeping and reception half an hour before time.
Other than that the room was great.
Jen Janice
Jen Janice (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2023年12月15日
Great Hotel On a Hill
Choy
Choy (1 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2023年12月8日
Before booked this hotel was bfast for two persons. Extended the stayed become 1 person allowed for the bfast. Funny hotel