The lack of an elevator was a mild issue, since my wife hurt her ankle, so stairs were difficult. But, we worked through it. However, the hotel ran out of bottled water and had limited other options in the form of non-sugary soda (just Diet Coke). Again, not insurmountable, because there is a Big Y store in the next lot, so I walked over and bought a 6-pack of water. It just seemed that the staff didn't care enough to help, like it was my fault.