It was very good next to a convenient store and staff where very nice limited rooms but amazing over all
Jody
Jody (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2023年11月20日
Staff and manager very helpful and friendly.
Barbara
Barbara (4 晚商務旅程)
Expedia 真實旅客評價
6/10 不錯
2023年10月31日
M
Nancy
Nancy (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2023年10月18日
Nice
victor
victor (2 晚商務旅程)
Expedia 真實旅客評價
8/10 很好
2023年8月12日
Mike
Mike (2 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2023年7月20日
Check in was fine however the staff didn’t say when breakfast was , when check out was, how to access the pool , etc.The only thing she said was where the elevator was.and had to ring the bell each time- we put out the do not disturb sign on the door. When we arrived back late that night the floor was wet.- thinking there was a water leak. Nope -it had been professionally cleaned. My card was charged prior to checkout. Complained to manager. Company had I day to clean. No notice of any kind on the door. No discount given even though our bags were wet and one of my kids has an allergy to cleaning chemicals which I mentioned to staff. This place has 0 customer service. I stared strongly how unhappy I was and how it’s poor business practice to not inform customers of the floor being cleaned. Manager took 0 responsibility no apology, and blamed the cleaning company for not giving notice. I will never stay here again. Should have stayed at the cheaper hotel nearby. Too expensive here for the poor service. If you’re looking to stay somewhere to be close to your military loved one or friend staying at Eagle Pass, take my advice and don’t stay here.
Laura
Laura (2 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2023年6月25日
Service was great! We arrived put our belongings down and left. When we returned out A/C unit was leaking water continuously and wet a big part of the floor. Tried to call the front desk and the phone would not work only on speaker, but you could not hear anything. We went to talk to the front desk and they were nice to give us another room. My email stated our check out time was at noon. But an associate said that was incorrect that check out was at 11am
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2022年11月14日
Rafael
Rafael (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2022年11月14日
Broken elevator. Stains all over the room . Awful breakfast .over priced .
Juan
Juan (1 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2022年8月15日
There was no water on the first night. But a/c was cold
Melinda
Melinda (2 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2021年4月2日
Brooks
Brooks (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2021年1月6日
Good, it was a nice hotel. I enjoyed my stay........
真實旅客
1 晚家庭旅程
Expedia 真實旅客評價
2/10 欠佳
2021年1月5日
Shea
Shea (2 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2020年9月19日
真實旅客
1 晚行程
Travelocity 真實旅客評價
6/10 不錯
2020年6月28日
The rooms and hallways were very dark. Because of COVID, we couldn't use the pool or workout room. I feel like we should've gotten a discount. We also tried to get breakfast in the morning, but there wasn't anyone at the front desk to help us. We wound up going out for tacos.
William
William (1 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2020年6月3日
The remote to my Tv did not work. The ice machines in the entire hotel were not working... I was provided ice, but it was an inconvenience. I understand with COVID breakfast is limited, but the selection offered for “pick-up” was sparse. These are all small things, but I will choose a different hotel in the future to avoid the inconvenience.
Brandi
Brandi (1 晚商務旅程)
Travelocity 真實旅客評價
4/10 一般
2020年5月4日
I stayed 3 night and the first 2 night nobody was in the front seat I waited in front for 1 hr and nobody was there then I left across the street to get something to eat and still nobody was there then finally someone came and helped me then we couldn’t use the pool there was no breakfast the lady that was there in the mornings she was very nice and helpful but the night shift there never there besides that the staff was good the hotel is good I stayed there before this is the first time it happens to me the this hotel is very good and nice
Tina
Tina (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2020年4月18日
Awesome
Great place to stay! Very clean and everyone was so nice.
Karla
Karla (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2020年3月25日
It was awesome, everithing was really clean, thanks for that
真實旅客
1 晚家庭旅程
Expedia 真實旅客評價
10/10 完美
2020年3月3日
I loved that it was quite ans clean however the water heater needs improvement
真實旅客
1 晚浪漫旅程
Expedia 真實旅客評價
8/10 很好
2020年2月22日
Debbie
Debbie (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2020年1月4日
Reservation not delivered
I paid through Hotels.com but there was no reservation.
They say there was no email for the hotel so Hotels.com didn’t send it then the BW wouldn’t take phone confirm so I had to pay the hotel directly. If you offer a hotel on your site get your crap together. This is not the first time I’ve had issues.