The worst custimer service in the whole of Egypt. Upon arriving at the Steigenberger Hotel El Tahrir in Cairo, Egypt, we initially booked due to five-star ambiance. However, our experience was subsequently marred by several significant issues that detracted from our stay. The cuisine was notably bland and overpriced. Throughout our four-day stay, the menu consistently lacked meat dishes, limiting dining options.Service Conduct: During both breakfast and dinner, managers were observed reprimanding staff, neglecting guest service in the process.Room Service Efficiency: Orders often took over 90 minutes to arrive, indicating inefficiencies in service delivery.Noise Disturbance: Our room faced a street with exceptionally heavy traffic. Persistent honking from 6 AM until 2-3 AM disrupted our rest. The hotel did not offer an alternative room, attributing the disturbance to the location. Room cleaning services frequently failed to replace towels and replenish tea and sugar supplies, necessitating repeated requests. Despite explaining our situation, my husband and I were unwell and had a 'Do Not Disturb' sign displayed for three days. Management repeatedly called our room, despite explaining our need for rest, the calls persisted until we disconnected the phone. pon checkout, I requested assistance with our six bags, emphasising our need to depart promptly for the airport. After 40 minutes, four phone calls, and a visit to reception, a staff member arrived without a trolley.