This was not a planned trip. We needed to stop on our way and we chose Fairmont because I have always loved the hot springs. The rooms have been updated since our last stay and were very clean and spacious. Unfortunately, the hot tubs were not very hot and very dirty at night and early morning so I know they were not emptied or cleaned at all overnight. Leaves, clothing pieces, chunks of hair, other unidentifiable yuck in the not- very- hot tub outside. The warm pools were cold. It was so disappointing. The only other complaint would be the morning coffee options. No complimentary coffee bar, which is fine if you offer something else. There was a lightly staffed "coffee bar" in the restaurant that had 1 employee that was not trained, at all. I felt so sorry that I was there trying to order just a plain black coffee. Plus, the rates on rooms has tripled, like every other MT resort, but they don't offer a "stop and soak" option any more for travelers. Our kids grew up stopping here on the way to or from vacation traveling, so it was sad that we couldn't stop for just a dip for a fee. The cafe was also very expensive for the type of bar food offered. I never leave such negative reviews but since we have had such great experiences here in the past 20 years, I had to do it, in hopes they fix and improve the hot springs and make it a better experience for MT locals.
