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Fruit & Spice Wellness Resort Zanzibar

5.0 star property
Kizimkazi beachfront hotel with spa and restaurant

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Photo gallery for Fruit & Spice Wellness Resort Zanzibar

On the beach, white sand, sun loungers, beach umbrellas
Honeymoon Villa with private 24 hours butler | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters
Honeymoon Villa with private 24 hours butler | Garden view
Honeymoon Villa with private 24 hours butler | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters
Beach bar
By the ocean, Fruit & Spice Wellness Resort Zanzibar offers a serene retreat with 2 poolside bars and a beach bar. Unwind at the private beach, indulge in international cuisine at Frangipani restaurant, or rejuvenate with spa treatments like body scrubs and wraps. With helpful staff on hand and activities like rowing/canoeing or mountain biking to enjoy.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Airport transfer
  • Bar
  • Gym
  • Free parking
  • Spa

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • Restaurant and 2 poolside bars
  • Full-service spa
  • 4 outdoor pools
  • 24-hour fitness center
  • Beach umbrellas
  • Beach sun loungers
  • Beach club on site
  • Beach towels
  • Beach bar
  • Bar/lounge

For families (6)

  • Children stay free
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
$158 nightly
The total price is $194
Sep 11 - Sep 12
Total with taxes and fees

Room options

Check availability for these dates

Tonight

Sep 10 - Sep 11
Check availability for tonight Sep 10 - Sep 11

Tomorrow

Sep 11 - Sep 12
Check availability for tomorrow Sep 11 - Sep 12
Available filters for rooms
Showing 9 of 9 rooms

View all photos for Superior Junior Suite

Superior Junior Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Superior Junior Suite

Highlights

Yard
Furnished patio
Soundproofed
Individually furnished
Air conditioning
Flat-screen TV
Renovated in 2019
Down duvet
  • 786 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Villa with private 24 hours butler

Honeymoon Villa with private 24 hours butler | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Honeymoon Villa with private 24 hours butler

Highlights

Yard
Furnished patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Private pool
Private hot tub
  • 2379 sq ft
  • 2 bedrooms
  • Sea view
  • Sleeps 2
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Luxury Villa with private 24 hours butler

Luxury Villa with private 24 hours butler | Terrace/patio

Luxury Villa with private 24 hours butler

10.0 out of 10
Exceptional
(1 review)

Highlights

Yard
Furnished patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Private pool
Private hot tub
  • 1937 sq ft
  • 2 bedrooms
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Garden Jungle Double Room

Garden Jungle Double Room | Garden view

Garden Jungle Double Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Yard
Furnished patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Renovated in 2019
  • 484 sq ft
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Jungle Villa with private 24 hours butler

Jungle Villa with private 24 hours butler | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Jungle Villa with private 24 hours butler

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Yard
Furnished patio
Separate dining area
Soundproofed
Individually furnished
Private hot tub
Air conditioning
Renovated in 2019
  • 818 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Deluxe Double Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished patio
Individually furnished
Air conditioning
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Down duvet
Separate bedroom
  • 688 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite

Luxury Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Luxury Suite

Highlights

Yard
Furnished patio
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Free cribs/infant beds
Flat-screen TV
  • 872 sq ft
  • 2 bedrooms
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Triple Room

Deluxe Triple Room | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Deluxe Triple Room

Highlights

Furnished patio
Individually furnished
Air conditioning
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Down duvet
Separate bedroom
  • 538 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Executive Junior Suite

Executive Junior Suite | Room amenity

Executive Junior Suite

Highlights

Yard
Furnished patio
Soundproofed
Individually furnished
Private hot tub
Air conditioning
Flat-screen TV
Renovated in 2019
  • 786 sq ft
  • 1 bedroom
  • Bay view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Mchangamble beach, Kizimkazi, Zanzibar, 4893

What's nearby

  • Mchangamble Beach - 5 min walk - 0.5 km
  • Dimbani Beach - 16 min drive - 11.1 km
  • Kizimkazi Dimbani Mosque - 16 min drive - 11.1 km
  • Kizimkazi Beach - 19 min drive - 13.7 km
  • Jambiani Beach - 34 min drive - 31.4 km

Getting around

  • Zanzibar Intl. Airport (ZNZ) - 61 min drive
  • Airport pick-up service

About this property

Fruit & Spice Wellness Resort Zanzibar

At Fruit & Spice Wellness Resort Zanzibar, you can spend time at the beach enjoying beach umbrellas, beachside drinks, and sun loungers, plus activities like scuba diving, snorkeling, and windsurfing are nearby. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. Offering ocean views, Frangipani serves international cuisine and is open for breakfast and dinner. Other highlights at this luxurious hotel include 2 poolside bars, a bar/lounge, and a 24-hour fitness center. Fellow travelers love the helpful staff.

All inclusive

All-inclusive room rates at Fruit & Spice Wellness Resort Zanzibar are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
Dining availability limited at one or more venues

Land activities

Fitness facilities

Entertainment

Onsite live performances

At a glance

DONE

Hotel size

    • 51 rooms
    • Arranged over 1 level
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • The property charges 3 percent for credit card payments
    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation
DONE

Required at check-in

    • Credit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (2 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Free secured, uncovered onsite extended parking
DONE

Transfers

    • Airport pickup (available 24 hours)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • 2 poolside bars
  • 2 coffee shops
  • Restaurant
  • Bar/lounge
  • Beach bar
  • Coffee/tea in a common area
  • Private dining
  • Private picnics
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's menu

What to do

  • On the beach
  • Beach club (surcharge)
  • Concerts/live shows
  • Evening entertainment
  • Table tennis
  • Safari nearby
  • Scuba diving nearby

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool cabanas (surcharge)
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 25 buildings/towers
  • Built in 2014
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Television in common areas
  • Mosquito nets
  • 24-hour fitness center
  • 4 outdoor pools
  • Full-service spa
  • Massage/treatment rooms
  • Reception hall
  • Walkway to water
  • Traditional architecture

Accessibility

  • Upper floors accessible by stairs only

Room amenities

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Window screens

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress

What to enjoy

  • Furnished patio
  • Individually furnished

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Champagne service
  • Free bottled water
  • Paper towels

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Cleaning supplies

Special features

Spa

JUNLE SPA has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 14 years old are not allowed in the spa.

Dining

Frangipani - This poolside buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Mahoni - Overlooking the ocean and pool, this seafood restaurant specializes in international cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open select days.
Kipepeo - This poolside family restaurant specializes in African cuisine and serves brunch, lunch, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.

Here's the breakdown, no surprises

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 5.00 per person, per night
  • Christmas Eve (December 24) Gala Dinner per adult: USD 100
  • Christmas Eve (December 24) Gala Dinner per child: USD 50 (from 5 to 12 years old)
  • New Year's Day (January 1) Gala Dinner per adult: USD 150
  • New Year's Day (January 1) Gala Dinner per child: USD 75 (from 5 to 12 years old)

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 70 per vehicle. Maximum occupancy 5
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Credit card charges are subject to an extra charge of 3 percent

Renovations and closures

The property is closed between April 8 and May 30.

Pool, spa, & gym (if applicable)

  • Guests under 14 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard
Cashless transactions are available.

Also known as

Fruit Spice Wellness Resort Zanzibar Kizimkazi
Fruit Spice Wellness Resort Zanzibar
Fruit Spice Wellness Zanzibar Kizimkazi
Fruit Spice Wellness Zanzibar
Fruit Spice Wellness Resort
Fruit Spice Wellness
Fruit Spice Wellness Resort Zanzibar
Fruit & Spice Wellness Resort Zanzibar Hotel
Fruit & Spice Wellness Resort Zanzibar Kizimkazi
Fruit & Spice Wellness Resort Zanzibar Hotel Kizimkazi

Frequently asked questions

Is Fruit & Spice Wellness Resort Zanzibar currently open?

The property is closed between April 8 and May 30.

Is there a pool at Fruit & Spice Wellness Resort Zanzibar?

Yes, there are 4 outdoor pools.

Are pets allowed at Fruit & Spice Wellness Resort Zanzibar?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Fruit & Spice Wellness Resort Zanzibar?

Yes, there's free self and extended parking.

Is airport shuttle service offered by Fruit & Spice Wellness Resort Zanzibar?

Yes, a shuttle from the airport to the hotel is available. The charge is USD 70 per vehicle.

What are the check-in and check-out times at Fruit & Spice Wellness Resort Zanzibar?

Check-in start time: 2:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability).

What is there to do at Fruit & Spice Wellness Resort Zanzibar and nearby?

Have fun with nearby activities like fishing, scuba diving, and windsurfing. Additional recreation nearby includes game viewing and safari tours. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Fruit & Spice Wellness Resort Zanzibar also has 2 poolside bars, a 24-hour fitness center, and spa services, as well as a picnic area and a garden.

Are there restaurants at or near Fruit & Spice Wellness Resort Zanzibar?

Yes, Frangipani offers alfresco dining, international cuisine, and garden views.

Does Fruit & Spice Wellness Resort Zanzibar have any outdoor private spaces?

Yes, every room features a furnished patio.

What's the area around Fruit & Spice Wellness Resort Zanzibar like?

Fruit & Spice Wellness Resort Zanzibar is located a short 9-minute walk from Mchangamble Beach.

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Fruit & Spice Wellness Resort Zanzibar Reviews

Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Popular mentions

Service staff
Room
Food
Beach
Location
Islands
Water
Private beach

What guests liked

  • The property features a private beach with stunning scenery, a pier, and a turtle nursery, offering a serene and picturesque beach experience. (7 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

They were wonderful and very accommodating to any changes we needed! Loved the spa and pool area. The staff and services were also 10/10! The beach was still under construction but there were many day trips we had booked that brought us to other beaches on the island. I would love to stay here again in the future!
Lillian, 3-night trip

8/10 Very good

Bel hôtel dans un cadre agréable mais plage moyenn

L’hôtel est bien entretenu et niché dans une belle végétation, ce qui rend le cadre très agréable. Le buffet est de bonne qualité et le personnel, toujours souriant, contribue à rendre le séjour plaisant. (Merci particulier à Salomé et Venson, ainsi que le porteur de bagages) En revanche, la plage n’est pas exceptionnelle, difficile de s’y baigner durant notre séjour, les cocktails sont très moyens et le massage au spa a été le moins satisfaisant de mes expériences à Zanzibar. Il manquait fréquemment des serviettes de bain dans la chambre, et celles-ci, tout comme les serviettes de plage, mériteraient d’être remplacées. Nous avons également remarqué que des verres et de la vaisselle pouvaient parfois rester plusieurs jours à l’extérieur sans être ramassés. Malgré ces points, l’ensemble reste agréable et le séjour très satisfaisant.
jerome, 10-night trip

10/10 Exceptional

Lovely food
Grace, 2-night trip

8/10 Very good

The hotel was lovely and clean. Staff were lovely. We were on all inclusive, but they did not have all the drinks available as per the menu. This should have been available regardless of the season.
greta, 3-night trip

10/10 Exceptional

The resort is lovely, staff are all wonderful. The resort is secluded, nice and private. Very quiet, lovely area. The staff are extremely nice and attentive. The resort food was delicious; the gift shop very nice. The pool was very refreshing while the beach was breezy and so comfortable to nap on. I also loved seeing the Masai walking around the property, they were nice and more than happy to take pictures with. I will definitely recommend and return to the resort in the future!
Robert, 7-night trip

8/10 Very good

Good hotel
Nosher, 3-night trip

10/10 Exceptional

My stay was amazing! The staff were all super friendly and very accommodating! I had a 24 hour butler names Ramadhan, he was THEE BEST! Only downside is that the resort is pretty remote from restaurants, shops, etc so you will have to take a taxi or possibly rent a car. But i would definitely come back!
Tyler, 6-night trip

8/10 Very good

Simply.. Reccomended 🙂

Very nice place sourronded by very green area with many birds and even monkeys, different landscapes at different parts of the resort. Very good food and service. Reccomended! 🙂
Ryszard, 3-night trip

10/10 Exceptional

Beautiful property with private beach and AMAZING and attentive staff

10/10 Exceptional

The resort was so beautiful! We had a couple of monkeys that visited regularly. Food was delicious and varied. The staff was amazing and attentive. They took really good care of us!
Sheryl, 6-night trip

10/10 Exceptional

Paradiso terrestre (quando la mare è alta)

Posto incantevole. Tenuto benissimo. Strada super dissestata per arrivarci, diciamo non in linea con un 5 stelle. Personale super gentile e cortese. Fanno del loro meglio. Migliorerei gli eventi serali. Quantomeno ne garantirei almeno uno al giorno. Consiglio vivamente. Attenzione. Impossibile fare il baglio la mattina a casina della bassa marea.
Lucia, 4-night trip

10/10 Exceptional

Fruit & spice was like paradise, the staff was excellent , only complaint was the power went out a lot & the running water in our room went out a few times
Ayanna, 5-night trip

6/10 Good

Unfortunately there was no warm water
john, 1-night trip

8/10 Very good

Beautiful place but their services aren't really great. They can do better than that.
Loveness Chanju, 3-night trip

6/10 Good

This is an isolated resort 90 minutes from town or airport. You will eat all meals here unless you want to drive for s hour. The resort and pools are nice however the beach is bad. Due to low tide you can’t swim until lste afternoon and there is a lot of kelp, sharp rock and sea urchins. Bring water shoes. You can’t snorkel due to choppiness of the water.
Helena Anneli, 4-night trip

10/10 Exceptional

Wonderful stay, wonderful people.

We had amazing 9 days staying in the Fruit & Spice Well nes Resort. Hotel is very nicely located and is neighbouring beautiful sandy beach. We had stayed in Superior Junior Suite for the first 5 days and each of them has adjacent small sandy area with sunbeds, umbrella and amazing ocean view (rocky shore so you cannot enter the sea). As there were only 4 sunbeds most of the time it was like a private area only for our couple. The food at restaurant was delicious and the choice would satify most people both for breakfast and dinner. There were bars at the lobby, at the pool and on the beach providing soft and alcoholic drinks at reasonable prices. The staff was very kind, friendly (reception, restaurants, pool, all) very responsive and helpful (not offensive). I would like to especially mention Ramson our jungle villa buttler (second part of our stay was in jungle villa) who was absolutely exceptional, proactively helping us with anything we needed, but at the same time respecting our privacy. Thank you Ramson! Sumarizing we loved our stay. One thing we would recommend to the management is to ensure that access to the sea from jungle villas is reconstructed ASAP.
Rafal, 4-night trip

8/10 Very good

The staff was excellent and the food was delicious. The teception staff needs to improve. We were always asked to sit down and the would come tomus instead of taking care right away. Also interestingly we had to pay bottles of wine, where the samr by glass is included in thr all inclusive.

8/10 Very good

An absolutely magical stay in one of the Deluxe double rooms. The area is so quiet and the beach is an absolute gorgeous uxury with plenty of loungers, beach bar, and so many pockets across the resort to relax. Made full use of the facilities and 24 hour gym, evening entertainments and boat trips nearby. The room was always so well cleaned both in the morning, and tidied for turn downs, and plenty of variety in the restaurant with options for both more traditional foods and continental. We had the all inclusive package and were fully satisfied at all times! There were power cuts or water cuts most days which was frustrating but regional and we experienced the same at another hotel on the island too. However what put this out of our minds was the quality of service and the staff. There was an undeniably positive attitude and we were always being attended to with great care. For my friends birthday they made a special cake and decorated our table and really went above and beyond to make us feel welcomed and valued!
Elisabeth, 6-night trip

8/10 Very good

Jaccuzi in Jungle Villa does not have hot water or does not heat water and Wifi is weak.
Habib, 7-night trip

8/10 Very good

The hotel is clearly worn out and in need of renovation. The access to the sea from the suites has been closed for quite a while, which is one of the advertised benefits for staying in private villas. The jacuzzi was set at 42 degrees Celsius which made it impossible to use. Because the program was locked I wasn’t able to change it and I never got a staff member to change it. I do not recommend the manicure and pedicure as the quality of product is poorly and staff do not have the knowledge nor the adequate training to do it. Not worth the price. However the resort staff and butler are absolutely fantastic! They are always eager to help and satisfy everyone’s needs! The food is excellent too! Thanks to the staff members I had an excellent stay! Special thanks to Ramso my butler and Yunis the assistant manager of the resort for giving a VIP treat at all times!
Soundoss, 4-night trip

10/10 Exceptional

My wife and I enjoyed our stay for our honeymoon at the Fruit & Spice in Zanzibar. The staff was friendly and helpful. We learned and practiced some basics of the Swahili language thanks to them. We also learned a lot about the culture of the island through our interaction with the staff. The location is great with a nice view of the ocean especially during sunset. The room was specious, comfortable and well maintained, and we really liked the menu for breakfast and dinner, with a good variety of options. We really liked the fact that there is a Maasai village nearby where guests have an opportunity to meet Maasai warriors and ask them about their culture daily. That was very unique experience and we enjoyed every second of our interaction with the Maasai. Although the resort is remote with very few shops around, we felt like we had most of what we needed within the hotel. The access to the beach to swim or for peaceful walks by the water is very convenient and we really enjoyed those. The hotel is beautifully decorated with stylish local themes, with well maintained landscaping and abundant and vibrant nature around. If you like photography, this is paradise. We also felt very safe. I highly recommend the resort. We had a great stay and will definitely stay there again.
Frederic, 5-night trip

2/10 Poor

Terrible! Save your money and stay elsewhere!

We booked 4 nights from July 11 to July 15, 2024. Only good attribute of facility is the pool area and surrounding grounds. The staff is nice but they do NOT provide the service expected of a 5 star luxury hotel. We were extremely disappointed in spending a lot of money to stay at a 5 star and we received at best, a 3 star experience. We cannot provide a good review of your hotel for the following reasons: 1. Terrible service where it would take 30-45 min for a drink and yet for an all inclusive stay, they charged us for a couple of smoothies we ordered while waiting for our taxi to the airport because we ordered them 1hr after "official checkout". It's embarrassing and classless to behave this way in my opinion. Room had half used toiletries when we first checked in, missing furniture. Didn't respond to our concerns immediately. Food is the same every single meal - has limited taste and appeal. I place the blame 100% on management for the above noted issues as the staff has not been trained on what 5 star service means.
Savita, 4-night trip

8/10 Very good

Sebastian Marcel, 1-night trip

10/10 Exceptional

Agnes, 3-night trip

10/10 Exceptional

Rebecca, 1-night trip