我可否免費取消里奇蒙阿卡札酒店的預訂，並獲發全額退款？

可以。里奇蒙阿卡札酒店在我們網站上有提供可全額退款的房價計劃。如以可全額退款的房價訂房，你可因應住宿的取消預訂政策，最遲於登記入住前幾日取消預訂即可。有關具體條款及細則，請務必參閱此住宿的取消預訂政策。

里奇蒙阿卡札酒店的登記入住及退房時間為何？

登記入住開始時間：15:00；登記入住結束時間：00:00。提早入住收取 USD50 附加費 (因應供應情況而定)。退房時間為 11:00。延遲退房收取 USD30 附加費 (因應供應情況而定)。

里奇蒙阿卡札酒店店內與附近有什麼好玩？

里奇蒙阿卡札酒店的店內休閒康樂節目包括保齡球。

列治文里奇蒙阿卡札酒店優惠

2/10 欠佳

2019 年 4 月 29 日

Worst place ever sign said they closed today !

Today’s the day they closed for good thank God. Had to change our room two times due to hair on bed and in bathroom . Mold in shower plus hair ! Hair everywhere ! Yellow sheets . We ended up getting our own bedding and pillows . It’s run down hotel , pool closed for service they say and parts of hotel is closed sucks won’t even let me dog stay here .

Jessica (2 晚商務旅程)

Hotels.com 真實旅客評價

4/10 一般

2019 年 4 月 15 日

Check in was awful. The guy at the desk took a super long time to check us in. As we were checking in a tow company kept coming in and asking about cars with out hotel tags hanging from the mirror to tow away. They were about to take a picture of mine and my husband stopped them. They dont accept credit cards there so you have to give a cash deposit and then at check out they go up and check your room before you leave and then if its ok, they return your cash deposit.

1 晚友伴旅程

Expedia 真實旅客評價

6/10 不錯

2019 年 4 月 14 日

Donna (1 晚家庭旅程)

Hotels.com 真實旅客評價

2/10 欠佳

2019 年 4 月 14 日

1 晚行程

Expedia 真實旅客評價

2/10 欠佳

2019 年 4 月 8 日

What may have once been a good hotel has been reduced to staying in a crack house. Warnings taped to walls about towing cars, no drugs and no weapons. Any police activity will result in eviction. I literally was scared to stay here. What attracted me was the price but I guess you get what you pay for.

1 晚友伴旅程

Expedia 真實旅客評價

2/10 欠佳

2019 年 4 月 8 日

Property needs to be renovated. There aren't any refrigerators in the rooms. No ice machines, but has ice buckets. The towels are dingy. I spilled some water on the bathroom floor. When I wiped it with a tissue, it became black. There was long hair left on the bathroom from a previous customer . Note, I'm bald.

2 晚行程

Orbitz 真實旅客評價

4/10 一般

2019 年 4 月 7 日

The front desk staff was friendly and accommodating during check in. The entire hotel smelled of stale smoke and alcohol. The room was smokey, there were beer cans, and ashes fromnthe previous guest. There were roaches and mold in the bathroom.

1 晚家庭旅程

Expedia 真實旅客評價

2/10 欠佳

2019 年 4 月 6 日

I took some pictures of what me any my family had to forcibly had to accept because the hotel did not give back refunds! You’ll see roach, tv didn’t work, stains all over the room, water came out yellow, the Elevator went down almost got stuck with us in it. And room service never came to clean and patience was short with customers and when We needed 2 more pillows was denied.

2 晚家庭旅程

Hotels.com 真實旅客評價

2/10 欠佳

2019 年 3 月 18 日

Disaster at Akaza

The place was horrible, it was a welfare hotel, it smelled and was not taken care of. There was no maid service and no towel service. The hall ways were dark and dingy, the elevator had something spilled on the wall and it smelled. I will never, ever go to this place. Also i was charged 85.00 per night and the price on the billboard was 59.99 per night. Total disaster and should not be a hotel that is part of the Hotel.com offerings.

George (2 晚家庭旅程)

Hotels.com 真實旅客評價

2/10 欠佳

2019 年 3 月 18 日

no toilet paper, no paper cups, elevator not working. terrible place

1 晚家庭旅程

Expedia 真實旅客評價

2/10 欠佳

2019 年 3 月 11 日

The rooms weren’t that good at all , old model , no working heat in the room and no wash clothes smh customer service was bad had to wait up to 30 mins to get deposit back. Would definitely not recommend to any one to stay even if one night

1 晚浪漫旅程

Expedia 真實旅客評價

2/10 欠佳

2018 年 9 月 25 日

IT WAS NOT THE HOTEL THE INTERNET SHOWED. IT WAS A DISGUSTING PLACE TO STAY AND I WOULD NOT RECCOMEND THIS HOTEL TO ANYONE.

RITA (1 晚友伴旅程)

Hotels.com 真實旅客評價

2/10 欠佳

2018 年 9 月 22 日

This was the WORST mistake I could have made. We needed a room just got the night since having house work done. Found this and from check in to check out it was horrible. Dirty! Had wait 1.25 hours for them change linen because it was dirty! Then comforter she changed to had a 2 inch hole in it. Then the bathroom shower curtain had MOLD on it. There were bugs in the bathroom floor ! I can’t believe I used my hard earned money here. This is a JOKE.

Angie (1 晚行程)

Expedia 真實旅客評價

2/10 欠佳

2018 年 9 月 14 日

DO NOT GO HERE

Why this place is only taking cash? If people don't have cash they what they do? Areas is so dirty, room so dirty, bed and sheet is so dirty., very bad area. don't go here

nhan (1 晚家庭旅程)

Hotels.com 真實旅客評價

4/10 一般

2018 年 8 月 9 日

If you’re just looking for a place to sleep...

I paid for my stay through Hotels.com. Prior to checking in, I received an email saying that I was to pay a $3.00 tourism fee per night and put down a $50 cash deposit. I called Hotels.com customer service to attempt to switch hotels but that would incur a substantial fee. When I was shopping for a hotel, I was doing it based on price. I don’t want any surprise fees upon arrival. The WiFi was unreliable. There was no refrigerator. There was a picture of a restaurant seemingly within the hotel on the website however there wasn’t a restaurant in which I could eat. There was no daily cleaning service. There was no breakfast or even coffee in the lobby. Completely bare bones hotel. I could have paid less nightly and gotten more. The staff there did treat me kindly.

John (4 晚商務旅程)

Hotels.com 真實旅客評價

6/10 不錯

2018 年 8 月 6 日

Akaza Hotel Richmond

Not what I was expecting. Required cash for entire bill. Required $50 cash extra that was returned in the morning AFTER room was inspected. Staff was courteous. Room was very sparse (no cups, not even one plastic one). Hotel.com is a rip off, daily rate was $15 less than "Special Coupon". Definitely not using this service again.

Kenneth (1 晚行程)

Hotels.com 真實旅客評價

2/10 欠佳

2018 年 8 月 6 日

Akaza - UNSAFE... AVOID

We booked a stay at the Akaza hotel while returning from a family vacation in NC. We decided to stop in Richmond to seek out and visit certain points of interest. I paid in advance for two nights at the Akaza through Hotels.com believing that I was booking accommodations in a clean business conference center hotel... NOPE. The business that is conducted at rooms in this hotel are not the kind that taxes are paid on. We didn't feel safe from the moment we arrived. My car was being prepared for towing by an aggressive "bandit" tow truck operator, within 15 minutes of arriving, while I was checking-in, and within 30 feet of the front door of the hotel (in the hotel's lot). A $50 CASH security deposit was required, the sheets and pillows were unclean, the shower curtain had mold, the room carpet had been soiled by unimaginable substances, there was an offensive odor in the room, and throughout the hotel, no iron, no wash cloths, no maid service unless you call for it. The key/door for the first room did not work, so we had to be given another room. The staff was unprofessional and 3 bottles of Corona beer were clearly visible on the staff's desk at the check-in counter. We checked-out after 2 hours. Our safety, and the preservation of my car and property, were more important than the cost of a 2-night stay. There was no manager on duty to express our concerns, only the staff with beer. Akaza refused to refund. Hotels.com offered $80 coupon for a future visit.

David (2 晚家庭旅程)

Hotels.com 真實旅客評價

2/10 欠佳

2018 年 6 月 18 日

Michael (2 晚家庭旅程)

Hotels.com 真實旅客評價

2/10 欠佳

2018 年 4 月 24 日

Unsanitary

We arrived and checked in to the hotel which the sign face was literally falling off. The staff checked us in and required a cash deposit of 50.00. Upon entering the room the refrigerator was not plugged in, and the ice machine was no longer in the building, we later noticed a rat trap in the place it used to be. We checked the coffee pot to ensure there would be coffee for the AM. The filter was full of mold. The pot was replaced by a house keeper in street shorts and t-shirt that explained she came right over to take care of it after just opening her first alcoholic beverage. She seemed to live at the hotel? We left for the race in Richmond. Upon our return, we began to settle into the room. I turned back the sheets and went to move the decorative pillows to discover large rodent feces under the pillows. One of the pillows was actually chewed into. We immediately notified the desk we would be checking out and expecting a refund. They tried to offer an upgraded room. We had a loss in confidence at this point. We requested a full refund and were told to contact Expedia and Expedia would refund it. My boyfriend called his bank and we tried to call Expedia to explain the issue but the person who took the call was very difficult to understand and asked that we email.

Kelly (1 晚行程)

Expedia 真實旅客評價

2/10 欠佳

2018 年 4 月 22 日

Rough !!!!

All-around dirty, one TV station and loud guests yelling in hallways. Unsanitary their soap bar wouldn't even lather. Mold on shower curtain.

1 晚行程

Expedia 真實旅客評價

4/10 一般

2018 年 4 月 16 日

Hotels.com 真實旅客評價

2/10 欠佳

2017 年 11 月 13 日

Bathroom Needs Help

Bathroom floor was dirty and unswept. Base of wall behind toilet was crumbling. Tub drained slowly. Very slowly. There are better run budget hotels.

1 晚行程

Expedia 真實旅客評價

2/10 欠佳

2017 年 10 月 14 日

Terrible

Once I arrived to the hotel, I realized that it wasn’t up to my expectations from the photos. The hotel looked like low encome housing from the outside. The hallways and room smelled like a locker room. And the room had an outdated tv from the early 2000s.

2 晚行程

Expedia 真實旅客評價

2/10 欠佳

2017 年 10 月 2 日

Sleep in your car

I will list the many reasons not to book here: -No one mans the front desk. You have to call a number to get someone to come out the back (at all hours) -There are crazy fees for everything. A $3 tourism fee. . .in Richmond, VA? A $50 hold is placed on your card for 7 days. Late check-out (we are talking 30 minutes) is $15. -It was 11:30am when we were preparing to leave and Shanta, the manager, literally came into our room and demanded we leave unless we gave her $15 for being there past 11am. -Shanta refused to give me her business card or contact information so I could file a complaint about the hotel. When I asked her for her name, she claimed she did not give this information out. Her name was on our "itemized bill" though. -The rooms were very dirty and nothing worked - phones and TV were broken, there was used soap and dirty towels in the bathroom -Very sketchy area -No service whatsoever -Pretty sure our "cash only" charges were all pocketed as the itemized statement they gave us did not allocate the funds we gave appropriately for a receipt

1 晚浪漫旅程

Hotels.com 真實旅客評價

4/10 一般

2017 年 9 月 15 日

Only 1 ice machine for the whole hotel that's in the lobby the lobby smells like a bathroom it's run down the elevators are very sketchy barely work the room it self wasn't bad but they give tiny pillows look like couch pillows only saw 2 people working no cleaning stuff nothing at all you have to take out your own trash or you get a 250 fine this should be like a 40 dollar a night hotel at max dont recommend to anyone

Jesse (1 晚行程)

Expedia 真實旅客評價

里奇蒙阿卡札酒店

Akaza Hotel Richmond

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我可否免費取消里奇蒙阿卡札酒店的預訂，並獲發全額退款？

里奇蒙阿卡札酒店是否允許寵物入住？

里奇蒙阿卡札酒店的登記入住及退房時間為何？

里奇蒙阿卡札酒店店內與附近有什麼好玩？

里奇蒙阿卡札酒店的評價

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2/10 欠佳

Worst place ever sign said they closed today !

Jessica

4/10 一般

真實旅客