The hot water was not working, so we had to take very cold showers. The room could have used a good deep clean and an update.
Kylee
Kylee (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 31 日
MA AIDE
MA AIDE (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 29 日
Kathi
Kathi (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 24 日
The hotel was ok. It was my first time using this app and when i asked the hotel questions about the card being charged they seemed annoyed that i was asking this qyestion. The people at the desk did not seem able to smile.. Also the sheets on the bed were axratchy an f the bed was noisy
Lisa
Lisa (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 24 日
Nathan
Nathan (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 8 月 23 日
Kevin
Kevin (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 22 日
Very enjoyable. The staff were pleasant and professional. The facilities were clean and comfortable. Any questions that we had were answered with a refreshing attitude of concern that they were answered. Great people.
Gerald
Gerald (4 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 22 日
Not clean
There was hair on my bath cloth & in the shower. There was no floor moulding in bathroom around shower and looked like gross black mold all around it. The wall vent in bathroom was nasty with black gross stuff coming out of it. The sink didn’t have a stopper so had to see nasty black stuff down drain, there were only two rolls of used toilet paper and they were 3/4 of the way gone already. I wanted to workout but the gym was very hot. The AC needs to be on in there. Shower was so hard to turn on that we had to ask how to get it on. Not enough handicapped spaces. I feel like people need to know this because I chose this place because of all the great reviews but that was not our experience at all. The good part was the location close to rock city & ruby falls, the breakfast set up was nice except there was not a trash can in the beverage area where people were making their coffee so trash was just piling up on the counter. The trash cans were getting too full to throw anything else away. Also took a very long time to check in, even though I already had the reservation booked. After that long drive and being tired, we just needed to rest and check in usually doesn’t take that long other places.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 19 日
John
John (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 13 日
Robbie
Robbie (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 12 日
love the scenery
anita
anita (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 8 月 11 日
真實旅客
3 晚商務旅程
Hotels.com 真實旅客評價
4/10 一般
2025 年 8 月 11 日
Online says weekend breakfast is until 10, but it’s 9 so we had to run out and get our own breakfast. The pool isn’t secured at all. Anyone from the back parking lot and area can walk right in the gate. Room smelled like mildew when we walked in and the tub faucet leaked constantly.
Corey
Corey (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 10 日
Excellent Stay
Customer service was quick and friendly. Hotel was nicely appointed and the room was clean.
Rebecca
Rebecca (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 8 日
Good choices of breakfast clean room
Theresia
Theresia (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 7 日
Cynthia
Cynthia (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 7 日
It’s close to town about 15-20 minutes from everything. Plenty of parking. We were there for 5 days and breakfast was the same every single day, that was disappointing. Lady working breakfast was not friendly, the gentleman working at night was not friendly. The pool was nice, although you need to watch out for wasp. There are a ton of nests on the building above the pool. It was clean and beds were good.
Tammy
Tammy (5 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 4 日
Jeff
Jeff (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 3 日
Brook
Brook (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 3 日
JOEL
JOEL (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 1 日
Kymberlee
Kymberlee (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 31 日
Break was great
Overall the hotel was clean. Breakfast was good. The one complaint i had was the bed give me a backache and the room was small
Elourde
Elourde (3 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 30 日
Conveniently located near most attractions and shopping/dining. The hotel was clean but had several broken amenities. Staff was unhelpful and seemed irritated to have guests.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 26 日
Great relaxing night
Great hotel with clean comfortable beds great bathroom. Very nice night. Close to Ruby Falls.