Hotel is perfect but reception staff was not helpful when I was cheated by money exchange shop next to the hotel.
I was cheated and lost IDR 850000. by money exchange shop ( located on the right hand side of the hotel exit path, 100 meter opposite to the road ). The guy in money exchange shop used magic hand to took back part of the the money. After argument the guy admitted but I got back only IDR 50000.
Admitted but not returned all the money to customer. strange
mentality.
When I asked hotel reception for advice the staff in the reception just say nothing. He should at least told me the phone number to report to police.
If the reception staff could provide advice to guest it would be perfect.
Shu Ken
Hotels.com 真實旅客評價
8/10 很好
2016 年 2 月 23 日
Good to stay!
All the staffs, especially Ms. Meyka are very nice to visitors, helpful, greeting with smiling, perhaps they are really well trained. We had checked-in Astagina several times, room-rate is reasonable, services provided more than standard.
Dragon
Hotels.com 真實旅客評價
8/10 很好
2015 年 11 月 9 日
Hsiao fang
Hotels.com 真實旅客評價
10/10 完美
2015 年 7 月 28 日
The best villa ever, should have stayed longer
We had very good experience with the hotel.Stuff were very friendly and helpful. They free upgraded our room and let us check in early for free. Free buffet breakfast came with the room was also great even better than paid breakfast of other villas. 我們班機到達巴里島很早,吃完早餐到飯店也不過10點,飯店櫃檯小姐<meka>人非常好,告知我們若是提早打掃結束要讓我們提早入主,介紹我們先去游泳休息放鬆,主動幫忙我們很多事情,果真12點一到準時讓我們提早入住並且升等了我們住的villa,villa內很舒適,設計很棒,所有人員都很親切,隨時笑容滿面,早餐雖是吃到飽種類還好,但是品質不錯,比我們之後住的villa 的付費早餐還好吃,整體來說很推薦這間飯店。
Close to shopping and walking distance to the beach. The rooms are clean and beds are comfortable. We got a small deck thats looking over the garden and it’s really nice and cozy. Rooms are kept clean and beautiful pool area. Breakfast is great. Good selection and the staff are friendly and helpful. We will stay here again.
Almira
Almira (1 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 1 月 4 日
Villas are very spacious, but could be so much better with some small changes, such as larger lounge downstairs.
Dear Astagina Resort Villa and Spa, we have come to the end of our 7 night stay and what an incredible experience! Stepping through the lobby, i was immediately struck by the beautiful and friendly reception area. Light, airy and very spacious and welcoming atmosphere. The staff throughout the hotel were very professional, friendly and extremely helpful. They’re always greeting and smiling to us. The buffet breakfasts were amazing with a very large selection, main menu also just as delicious. I really loved the afternoon tea available in beer garden each afternoon, a unique opportunity to really enhance our stay. The location of the hotel is great. The room was very spacious and well equipped with all essentials and fantastic view. Anjali spa what an awesome experience… you are welcomed with a lime juice and ice cold cloth to cool you down before your treatment (please see my review over at Anjali Spa by Astagina). I have no hesitation in recommending this hotel to my family and friends. Will be back to this place very soon..!!!
Samantha
Samantha (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 14 日
I always have a great stay at Astagina, that’s why I keep going back.