The staff service was great here! Hannah Le provided great advice and ensured that our overall trip, not just our stay, was a great experience! The breakfast was also excellent.
真實旅客
2 晚浪漫旅程
Expedia 真實旅客評價
10/10 完美
2020年2月20日
真實旅客
1 晚行程
Expedia 真實旅客評價
8/10 很好
2020年2月14日
We booked a Superior room which came without windows. Some reviews we read were unhappy about this but we had been traveling for 3 weeks and constantly being woken up by cockerels or traffic beeping so I was happy without the window as it was just for one night.
Breakfast is excellent and the staff are friendly and helpful.
Only negative is the hallways/ rooms are a bit run down compared to the fancy reception area and could do with updating, but overall I’d stay here again.
真實旅客
1 晚浪漫旅程
Expedia 真實旅客評價
10/10 完美
2020年2月14日
The location of this hotel is just right about everything, within the walking distance to most of the tourist attractions. The staff is very friendly and enthusiastic. The breakfast is superb. Certainly, this will be my first choice for my next visit to Hanoi.
KK
KK (4 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2020年2月7日
Great location on a bustling street with great shops. The staff were amazing! The bed was very comfortable and the room was renovated and attractive. Very good value. would certainly return
真實旅客
1 晚浪漫旅程
Expedia 真實旅客評價
4/10 一般
2020年2月4日
Service was great but hotel should not be classified as 4 stars. The pillow cases were dirty, the room was smelly and humid. The lighting was very dark...
真實旅客
1 晚浪漫旅程
Expedia 真實旅客評價
10/10 完美
2020年1月29日
BINH
BINH (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2020年1月27日
真實旅客
5 晚行程
Expedia 真實旅客評價
8/10 很好
2020年1月25日
真實旅客
1 晚行程
Expedia 真實旅客評價
8/10 很好
2020年1月23日
Goed hotel op fantastische locatie
Het Silk hotel is een zeer redelijk 4 sterren hotel, met prima kamers, hoewel de badkamers wel heel erg gedateerd zijn. De manager vertelde me dat hieraan gewerkt wordt, en dat binnen een paar maanden de badkamers ook up to date zijn. Het ontbijt is prima (als je van Vietnamees eten houdt) en het personeel maakt graag een praatje (voor zover ze Engels spreken).
真實旅客
3 晚商務旅程
Hotels.com 真實旅客評價
8/10 很好
2019年12月27日
Good location, lovely staff and the breakfast buffet was one of the better I have experienced.
真實旅客
4 晚友伴旅程
Expedia 真實旅客評價
4/10 一般
2019年12月26日
Mala relación calidad precio
El hotel en principio no parece tener ningún problema. De hecho lo mejor del hotel es el personal de recepción y el servicio en general.
Nosotros fuimos en navidad y es temporada alta así que el precio no era bajo. Sin embargo fallaron dos cosas importantes.
La primera es que estuvimos en la planta 8 y en el ático se monta todas las noches una especie de chill out con música electrónica a todo volumen que a veces dura hasta muy tarde si tu plan es hacer excursiones la mañana siguiente.
La segunda cosa se falló la mañana antes de irnos fue el agua caliente. No pudimos ducharnos.
Lo mejor el personal sin duda. Lo demás no vale la pena por el precio de temporada alta.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
8/10 很好
2019年12月20日
The staff are what makes this hotel so good. They are both friendly and attentive.
真實旅客
4 晚家庭旅程
Expedia 真實旅客評價
4/10 一般
2019年12月20日
No windows.Overpriced.Great staff. Poor management
Deceitful description on ALL websites. Majority of rooms have NO WINDOWS. Descriptions show one room type as No Window but remaining room types either hide or not show room has No Window. On check in an hour wasted with Manager Chris and Lan, in an apparent interview and excuses. I repeatedly saw the same with many guests checking in daily. My 5 day stay was spoilt by this. Chris moved us to a larger room with a window for the last 2 Days.
Staff are exceptionally friendly and helpful. Chris has poor management skills and keen to blame staff for his lack of management.
Rooms overpriced and combined bath/shower is too high to get into for most people without risk of losing balance.
Breakfast is good but too narrow to access. Lots of staff cause congestion but miss basic organisation. The tea and coffee pot go missing between buffet heater and bar counter as staff want to serve, but go missing and coffee goes cold. Buffet area so small it would be simple just to allow self service and replenish whatever is needed as necessary.I burned my hand when toasters moving hot frame had stopped. Instead of removing it or staff staying with it, I saw countless people find their toast/croissant burn and smoke causing urgent reactions by us to remove the item to avoid fire? Why?Napkins were not replaced, insufficient toothpicks.Just basic stuff but too many staff with no direction/ supervision.Chris tried to placate me with window room for last 2 days and free taxi to airport.Profit cover
Excellent service. Chambre sans fenêtre, malheureusement.
真實旅客
3 晚浪漫旅程
Orbitz 真實旅客評價
2/10 欠佳
2019年12月2日
Déçu
Déçu. Malgré des efforts du personnel, beaucoup de bruit : perceuse à 23h30.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2019年11月25日
Pleasant Stay at Silk Collection Hotel & Spa
The hotel is in the old town of Hanoi and it contrasts a bit with surroundings but it's definitely a good choice. The room was spacious, clean and comfortable. I did book one of the premium rooms with windows (who will think there are rooms without windows, but welcome to Asia ;) The staff is very friendly and try it's best to assist visitors.
Hristo
Hristo (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2019年11月21日
施設についてはとても良く整備されています。
H.H
H.H (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2019年11月21日
What was unique to me was the live music at the Captain Sky Bar and the kindness of the staff.