モノレールImbi駅直結のBerjaya Times Squareショッピングセンタービルと同じビルにあります。ショッピングセンター営業時間内はビル内を通ってモノレール駅まで行けますし、営業時間外も軒下を通ってモノレール駅まで移動できます。
最初のチェックインが難しいでしょう。駅やビルにホテル名の案内はありません。East Tower A の地上階にホテル出入口があります。"SERVICE SUITE" と書かれているショッピングセンター側からはチェックイン後でないと出入りできず、最初は外側から中に入ります。セキュリティーデスクに座っている人に、ホテル名を伝えて、ホテルスタッフの電話番号を教えてもらいます。そのスタッフに電話して、セキュリティーデスクまで来てもらいます。そして、部屋まで案内してもらいます。
以上の流れのため、早めにチェックインした方がよいでしょう。また、一般のホテルではチェックイン予定時刻より早く着いた場合に荷物を預かってもらえることがありますが、ここでは難しいです。
フロントデスクが存在しないため、チェックアウトの時間や方法をホテルスタッフと相談して決めることをおすすめします。
チェックインするとカードを2枚受け取ります。部屋の出入り用と、地上階の出入り用です。エレベーターで上がるときもセンサーにカードをあてる必要があります。
部屋は広く、家族やグループで過ごすのによいでしょう。一人や二人だと惜しいぐらいです。電気ボッドだけでなく、電子レンジもあり、自炊に向いています。
眺めがよく、West側のタワーが見えました。その手前にプールが見えます。プール利用時は15階でおります。7:00AMから10:00PMまで利用できます。
バスタブとシャワースペースと両方がありました。お湯が出なかったので人によってはつらいかも。常夏のマレーシアではありますが。
利用手引きや案内書は特にありません。電気ポッドやカップなどは探せば見つかるでしょう。
TVはBBCとNHKを見ることができました。
朝食会場はありません。前日のうちに買っておいてもよいし、周辺にコンビニが複数あります。
地元の人々の朝食の場を見たいなら、ICC Puduの店舗がおすすめです。朝5時から営業し、朝早くから大勢の人でにぎわっています。野菜や果物、生活雑貨なども売られています。歩いて10分程度ですが、わかりやすい道順ではなく、案内は特にないため、道順を確認して明るいうちに行くことをおすすめします。
アデノ
アデノ (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2017年5月11日
Worst experience
Not happy with the experience of check in. This is not a hotel, no check in counter, just a random guy in charge of the room. Not a good experience for us.
Never try that if you have self respect , u will lose it theee with the rude staff and horrible experience
Mohammed
Hotels.com 真實旅客評價
6/10 不錯
2017年1月24日
Hôtel accueillant dans le centre-ville
Malaisié' Les gens très gentils au moins je vais très bien et magnifique un pays avoir
jp
Expedia 真實旅客評價
2/10 欠佳
2017年1月20日
Horrible
The experience at this hotel was the worst I ever had! First off when we arrive at the hotel we are told that they are not the ones who took our bookings. So we went over to the residential side of the complex, this is where privately owned apartments are in a rental pool. We waited for almost a hour in the lobby before some one finally arrived to show us a room. The room, with out a doubt was in unfit for human occupation! Horrible absolutely horrendous! Filthy floors, walls bedding. The room was terrible. We where in shock! Tiles missing from the tub surround, not a broken seat on the toilet, there was no seat! When we left the room we told this fellow that it was terrible and we would not stay. No problem he says and that we could have a refund. We did not get a refund. It was only the kindness of Hotels.com who help with our dilemma. Thank you Hotels.com
William
Hotels.com 真實旅客評價
6/10 不錯
2017年1月5日
Bad experience. 1st, i never knew that the room that i choose was runs by the agent. Hotel front desk didnt assist me fully. She just told me to go to next tower and make a call to the agent. I have to find a shop that sell sim card to make call to the agent. 2nd, swimming pool. My request for a towel at the pool from the towel man been rejected due to i stay in the service apartment which run by the agent, not from the hotel. What i can say is that i did not know apartment run by the agent. Its didnt stated in the column when i book the room. The wifi in the room keeps goes missing. At one part its gone for 3 4 hours. Well that all i can say thou i still have alots to say. P/s... to duty manager shanti. Thks for listening my unhappiness on that particular day when i told u that i waited for more than 1 hour for someone to come to my room when the toilet cubicle gets choked.
Hazman
Hotels.com 真實旅客評價
2/10 欠佳
2016年12月26日
Smelly and Dirty room.
Check in with this hotel was terrible. The phone # on the web site is not ever working. The hotel staffs can't ever help us out. Lucky there was a guy we met at the lobby was able to give us the mobile# for the contact. We booked the rooms for 2 nights and we were using the same 2 towels for the two days. (This was all we get for the two days.) They didn't come to make the rooms. The bed sheets was dirty and the rooms smell terrible.
Billy
Expedia 真實旅客評價
4/10 一般
2016年12月22日
Disappointed
Not known is a private owned apartment in Times Square Hotel! Was direct to tower A from the Hotel. The guard didn't give proper instruction, I told him I was not connect to wifi, can help to call the staff down. Told to go level 6 office. But the office staff said they are not dealing with this. Went back to him, confronted him. No choice to call but the line is not in use, then he give us the name and contact number. which is Danata travel and tours agency. Friendly staff bought us up back to tower B, thinking is hotel room, unfortunately is private owned apartment. First step in the room, I was stunned when I saw the stained sofa chairs and dinning chairs! After placed key deposit of RM $200 for two keys. I quickly check the entire room. Noted the TV and dinning chair was spoilt. I believe you guy knew what happened to the poor feedback of the "suites". Honestly I appreciated the great location. There is many room to improve. I will only return if Is better.
samantha
Expedia 真實旅客評價
2/10 欠佳
2016年12月16日
真實旅客
Hotels.com 真實旅客評價
2/10 欠佳
2016年11月9日
Terrible experience!
When we arrived, first we can't find any hotel counter.
We then asked the security, and the security pointed us to somebody.
We don't know whether we can trust the person, however the phone number for the hotel is not in service!!!!
We then forced to listen the person, and he told us they have no more room in the original venue.
Then he asked us to walked to a separate residential building behind the original location.
We then being put inside a room that totally different from the original description.
We booked a room with 1 twin bed plus 1 single bed.
It happened the new studio only has a twin bed, and after we asked, the staff gave us a mattress without any bedsheet or whatsoever.
Basically it was an very unpleasant experience. And we are very unhappy with the mismatch between our booking and actual room.
Chun Kiong
Expedia 真實旅客評價
2/10 欠佳
2016年8月11日
Hopeless
We arrived at 2:30am to find our booking had been cancelled. There was no help except told to ring Expedia. The person who runs this has NOTHING to do with the hotel. They are privately owned and managed and are very run down and dirty. The actual hotel is on different floors and it is clean. I have contacted you to request a refund.
真實旅客
Hotels.com 真實旅客評價
6/10 不錯
2016年4月27日
真實旅客
Hotels.com 真實旅客評價
4/10 一般
2016年4月25日
OLD & DISGRACEFUL FOR WESTERN SYANDARDS
Stayed at BTS hotel many times with same apartment style set up. Stayed in apartment twice, this being 2nd time. Found it very clean HOWEVER with leaking TOILET BOWL (fixed immediately), not very good air cond and worst of all A DISGRACEFUL TOILET SEAT!!! it was so old they painted it with white paint!!! Have you ever sat on a painted toilet seat??? Obviously owner by a private owner who is more concerned re his every cent spent than the "western acceptable comforts" of the customer. I forgot to take the photo but don't take Room 32-13 run by "GRAND". Each name is run and owned by different owners/agent, there's no consistency, just one's luck!
Having said all that it's clean and cheap! I know it's clean as I cleaned it upon arriving and it shows it's clean.
Aussie Girl
Lastminute 真實旅客評價
6/10 不錯
2016年4月17日
Location of hotel is difficult to find
The hotel location is difficult to find.
Many people confuse between Tower A and B even taxi drivers
Even hotel room is large, however, facilities are old and dirty.
A bit disappointed with quite expensive cost
真實旅客
Expedia 真實旅客評價
4/10 一般
2016年4月7日
Large room, but the furnitures and the interiors of the hotel are old, dusty and not well maintain. The wifi connection was super slow.
LOO
Hotels.com 真實旅客評價
10/10 完美
2016年3月31日
Grand Service Suite at Times Square
An excellent time spent here.
Totally recommnended ... Fabulous!
Great value for money!
Great location!
Great facilities!
Overall - no issues ... Nothing but praise
真實旅客
Hotels.com 真實旅客評價
8/10 很好
2016年3月10日
Flot udsigt, stor usikkerhed!
Meget flot værelse - faktisk en hel lejlighed. Fantastisk udsigt!. Dog ikke en del af et hotel, men vi forstod aldrig helt sammenhængen. Vi kunne ikke finde hotellet og søgte hjælp på hotel på samme adresse, men andet navn. En af de mennesker, der arbejdede ringede til en fyr, der efter 10 minutter dukkede op og fulgte os til værelset (gennem det andet hotel). I receptionen på dette hotel,var man meget uvillig til at hjælpe os og vi kunne ikke opbevare bagagen, men måtte efterlade den på værelset og afhente den senere på et kontor i et shoppingcenter. Vi var noget bekymrede! Vi opdagede heldigvis at shoppingcenteret lukkede ½ time før vores aftalte afhentningstidpunkt, så vi var der i god tid og fik bagagen.
La chambre réservée s'est avérée être dans un état catastrophique de délabrement et de saleté. Devant nos mines déconfites, le loueur (qui au passage n'est pas l'hotelier mais un gestionnaire de sous-location) nous en a attribué une autre, en meilleur état et un peu plus propre. Cela étant, les chambres ou appartements ne correspondent que de très loin à la description du site et ne sont absolument pas "Non-fumeurs" . A éviter.
Christian
Hotels.com 真實旅客評價
6/10 不錯
2016年2月20日
Short stay
For its average.. Strategic location but can improve on facilities like provide ironing tools and parking free.
ELFY SHAHROM
Hotels.com 真實旅客評價
2/10 欠佳
2016年2月13日
Horrible experience.
We get there and have to wait for somebody to show up.No check in desk
A guy shows up and takes us to a room (not desirable) and gives an option to see the other room which we took (was better).
Tv didn't work properly had no hot water for 1 day and after dinner came back and Internet gone
Hard to find anybody to fix issues.
ponkster
CheapTickets 真實旅客評價
4/10 一般
2016年1月29日
Good location.
1 night stay at the hotel. Location is good. Poor wifi in room. Room is big, but very smelly, bedsheet is dirty.
Grace
Hotels.com 真實旅客評價
4/10 一般
2016年1月27日
Perfect location for stay
The big shopping mall just down the hotel. The swimming pool
Was great. Goos locations too