4/10 一般
2025 年 9 月 28 日
Very disappointed
This hotel was very disappointing. I chose it largely based on the Hilton and Homewood brands. We weren't able to check in until late in the evening. We had trouble identifying the entrance & no staff (valet or manager) greeted us or made an effort to direct us. Once we checked in, I had to ask directions for the elevators. Once we got into our room, we find it has accessible, wheel-in shower, which is not what I reserved or paid for. It's a good thing because nothing else about the room was accessible. Also, the shower seat was horribly rusted (pictured) and made me doubt everything about the room. The bed was low, poor quality, and so tight to the wall you could barely get around it. If I had booked this for a loved-one who needed it, I would be embarrassed. We paid very close to the retail price & picked it based on brand & location. This was to be a splurge for a nice room near Michigan Ave. for our 1 night in town. Given it's proximity to hospitals, I feel terrible for families who have the misfortune of booking this hotel while supporting a loved-one.
Marianne
Marianne (1 晚家庭旅程)
Hotels.com 真實旅客評價
