room has bad smell, not clean, almost has no facility at all, hotel building is extremely old & in bad condition, can't be named as hotel.
真實旅客
10 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2016 年 8 月 27 日
房间的味道不太好
房间充满臭鱼的味道
yang
Hotels.com 真實旅客評價
4/10 一般
2016 年 7 月 16 日
Average hotel experience
The location is closed to the University of Glasgow but a bit far away from the city center. The hotel is a very old building but all facilities are working. My family and I really don't like the beddings and pillows. The breakfasts were nice though.
真實旅客
Hotels.com 真實旅客評價
4/10 一般
2016 年 2 月 28 日
唔會再入住
酒店位置極佳,但客房有異味,好舊,整潔度不夠,下次唔會再考慮
Wong
Hotels.com 真實旅客評價
4/10 一般
2015 年 8 月 24 日
CHING CHI
Hotels.com 真實旅客評價
6/10 不錯
2014 年 10 月 16 日
Kent
Hotels.com 真實旅客評價
2/10 欠佳
2024 年 9 月 15 日
This was a last minute booking to see a gig at the ovo hydro. They overcharged at £162 for a night. The hotel was very run down, bald dirty carpets, curtain pole falling off wall, bed uncomfortable and smelly. En suite was dated and unclean. A 2 star rating is very over exaggerated.
Susan
Susan (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2023 年 9 月 27 日
Eric John
Eric John (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2023 年 9 月 24 日
Susan
Susan (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2023 年 9 月 14 日
John
John (4 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2023 年 9 月 9 日
Good place near the uni
MD Touhidul
MD Touhidul (3 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2023 年 9 月 7 日
I spoke to a member of staff about the issue and was informed that it would qualify for a refund I am awaiting same.
Just learned from expedia that the property will not refund me for suspected bed bugs in room. They were in all three beds and crawling on the walls.Unfortunately we did not discover them until after 5am (the following morning of our 1 night stay). I showed this immediately to the staff who was at reception- they saw them on the wall and they said “we do no usually get bed bugs in this room”. They did suggested that if I contacted the people I booked with I should be able to get a refund.
I would really like some advice on this matter- the hotel is saying that they would only honor the original cancellation policy and apparently my room was non - refundable. Should this apply if there is an issue with your room/ stay?