Ni tenían nuestra reservación de hotels.com. Tuvimos que pagar nuevamente la estadía, y Hotels.com no ha respondido a mail enviado hace 13 días atrás.
Pablo
Hotels.com 真實旅客評價
6/10 不錯
2018 年 4 月 12 日
The room was ok, the main problem was during check in, they charged more money, just because the fare was higher...
ERNESTO
Hotels.com 真實旅客評價
6/10 不錯
2018 年 4 月 9 日
Buen hotel, mal personal
El Hotel en general está muy bien en cuanto a instalaciones, situación y limpieza.
Pero el personal nos ha tratado bastante mal.
En la recepción, salvo alguna excepción nos trataron mal. Nos cobraron un sobrecoste a pesar de tener toda la reserva pagada y como alternativa solo nos ofrecían ir a otro hotel o dejarnos tirados.
En el restaurante también nos trataron mal, con prisas, con desprecio, etc. Nos dieron para rellenar una encuesta y por poner algunas cosas negativas no nos trataron bien.
Jose Manuel
Hotels.com 真實旅客評價
4/10 一般
2018 年 3 月 25 日
Unfortunate Check-In
Unfortunately we had a terrible check in experience where the hotel staff claimed the listing price was incorrect and would not let us check in without paying the difference on site. The hotel was nice but the experience was a bit ruined after our unfortunate check in with the hotel staff.
真實旅客
1 晚行程
Expedia 真實旅客評價
2/10 欠佳
2018 年 3 月 21 日
We had paid to Expedia full amount for 2 rooms one for our valued guest family whom we were giving a treat. When we or our guest who checked in before we came to hotel, manager gave us a bill of Rs 1,800/- or so. After heated argument for 1/2 hr we called Expedia and resulting into a call by Expedia to hotel manager, then he gave us room. Upsetting our reservation thru Expedia and stay at hotel. Not only this manager charged our guest the same amount. Being our guest we were embarrassed but it was softened when Expedia informed us that our guest will be reimbursed. Hope Expedia does this on their Indian credit card as we paid for both rooms on American credit card in America.