Arrived to check in at 10 pm and told the room i reserved at 7 pm was not available. I had to check in while standing outside a window. When i went to pay by credit card i was asked for my PIN. I said to pass me the machine and was told it didn't reach. Again asked for my PIN. I said i wasn't giving it. I was told i could pay cash then. I said no. Only after all that was the door unlocked so i could come inside to do my PIN. Had to switch rooms because the lock on the door was broken.
Kristina
Kristina (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 2 月 19 日
Poor Customer Service Questionable Ethics
Im very disappointed with my stay. When I first got there i was told my card was decline. I kept explaining to him that it was not decline. I even showed him my bank statement. He told me to request a refund, but you guys told me it was non refundable. I asked him who i needed to call, he was giving little to no help at all until another couple walked in. They where African American like me. Im hoping this had nothing to do with our looks, but people are weird theses days.
He told them the sams thing about thier card was decided and they needed to ask for refund. Both the other guest and i finally got ahold with customer service.
When we told him you where going to call the hotel to make sure the payment went through he huffed and rolled his eyes. He said this is going to take forever. Finally at about 45 minutes to an hour, and vary little to no help from the hotel agent, he finally gave us keys.
When i got to the room the blankets where like sheets... The room almost looked empty. The booth table was loose.
When i finally got into bed , it was uncomfortable and i was cold... I ended up getting up and just going home... I was just out to get away for the night. I kinda wish I had just stayed home....
The whole experience was just disappointing
April
April (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 2 月 15 日
Edwin
Edwin (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 2 月 2 日
Just for 1 night
真實旅客
1 晚行程
Hotels.com 真實旅客評價
8/10 很好
2025 年 1 月 13 日
It was clean and neat it was okay there. No extras
Christina
Christina (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 1 月 6 日
Catherine
Catherine (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 4 日
David
David (2 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 1 月 1 日
I would never recommend staying here the tv was stuck of Spanish there was absolutely no hot water I sat around running the water to take a shower for 20 minutes and it never got even the slightest bit warm. To ice the whole cake woke up the find roaches all over! I complained to them the front desk and the gentleman had the nerve to tell me there was nothing he could do
Kimberly
Kimberly (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 31 日
christopher
christopher (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 12 月 30 日
s
s (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024 年 12 月 28 日
Mary
Mary (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 18 日
Christina
Christina (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 18 日
Vinicius
Vinicius (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024 年 12 月 16 日
Charles
Charles (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024 年 12 月 16 日
Love ut
s
s (2 晚行程)
Expedia 真實旅客評價
4/10 一般
2024 年 12 月 15 日
Charles
Charles (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 12 月 15 日
It is really quiet
Tina
Tina (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024 年 12 月 14 日
Charles
Charles (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024 年 12 月 14 日
Doris
Doris (3 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024 年 12 月 12 日
the room was bad the refrigerator did not work, so food went bad, there was no hot water, we waited over half hr, no shampoo, or anything, and they were called, and told upon check out,