Un hotel viejo, descuidado y con un servicio al cliente que deja mucho que desear
Christopher
2 晚家庭旅程
10/10
ADRIANA
1 晚家庭旅程
10/10
En general bien el desayuno buffet muy aceptable y rico. Si volveremos
Lorena
1 晚家庭旅程
10/10
es un lugar excelente para descansar y convivir con la familia, su personal muy amable, sus instalaciones amplias, cómodas y limpias. Su alberca genial. Gracias!!
CLAUDIA
2 晚家庭旅程
10/10
Mariel
1 晚行程
8/10
Alicia
1 晚行程
6/10
JORGE FERNANDO
1 晚行程
10/10
GERARDO
2 晚行程
10/10
Fabiola
2 晚家庭旅程
4/10
Pedro
3 晚家庭旅程
10/10
Evangelina
1 晚行程
10/10
Edilberto
2 晚浪漫旅程
10/10
Ricardo Daniel
1 晚行程
10/10
Genial
Sergio
2 晚商務旅程
10/10
Buen servicio y habitaciones cómodas y limpias
alicia
2 晚浪漫旅程
10/10
As with most of central Mexico language can be difficult even with young people. Hotel rooms and grounds are great.
Fred
2 晚浪漫旅程
10/10
Mi estancia estuvo muy agradable y claro que pronto volveré
Erika
1 晚行程
4/10
It was very poorly maintained. The pool was very cold as they did not heat it after all the Guadalajaran people left and over the weekend it had 20 kids in it so we did not swim. Both toilets leaked and did not flush well. There was no microwave or soap to wash dishes. The TV was static and sound was awful. Restaurant was ok - waiters were good but eggs were overcooked and pancakes were inedible. Bed was uncomfortable. One shower was unusable as the showerhead sprayed 5 sprays in all different directions. No one was there at checkout in the early morning. Will not recommend. I'm sorry - we have low expectations but this was very hard for my husband who has trouble with stairs and there were stairs everywhere to every room.
真實旅客
7 晚行程
8/10
No ofrecen estatua y para comida y cena
Lucio
3 晚行程
10/10
Altamente recomendable, me gustó mucho, muy amables, el desayuno incluido excelente, habitaciones espaciosas y confortables
Xavier
1 晚家庭旅程
10/10
Interesante el Hotel, hace muchos años debió ser un gran Hotel de Lujo, el Hotel se conserva en buen estado pero si es posible observar el paso del tiempo, sin embargo es muy cómodo y con espacios muy grandes y excelente desayuno
BRENDA E
1 晚行程
10/10
Tranquilo
Y grande
Claudia
1 晚行程
2/10
None of the amenities that were advertised actually existed. I booked a kitchen because I like to cook. Very few cooking items were included, the stove didn’t work well and oven didn’t work at all. The refrigerator door wouldn’t stay closed. The fireplace did not work. The bed was hard as a rock. The bedding and towels were threadbare. There was no bar. The breakfast was passable but it had eight items only and two were not available any longer. The pool was not heated. The WiFi constantly cut out and worked VERY slowly for the brief periods it was working. The hot water (tepid really) ran out before one could complete a reasonable shower. The desk person in the morning and the waiter at breakfast were lovely. The rest of the staff was rude and surly. I am not a snob and I wasn’t expecting the Ritz but this was a total shabby lie. I expect it will fail soon. There were few guests and any other guests I with had the same complaints. Sadly, the hotel has amazing potential but is rundown and needs some upgrading and robust management. I would love to see it done properly.
Jeffrey P
14 晚行程
10/10
La Villa es muy bonita y cómoda. Un lugar ideal para descansar lo único malo es la alberca esta demasiado fría el agua a pesar del sol .