Terrible atención. Terrible experiencia, para ser un hotel de prestigio. Cuentan con servicio terrible, y no hubo una tan sola disculpa por el pésimo servicio ofrecido. No vuelvo a este hotel ni de regalado. Overrated Hotel!!!
Gerardo
Gerardo (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 23 日
Myriam
Myriam (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 22 日
Good but front desk needs a map for rooms
Really nice resort - the only problem is that the hotel rooms aren't always marked clearly so its very difficult to find the room and the front desk staff doesn't have a great map. Once you find your room and get your bearings - the resort is WONDERFUL
Sierra
Sierra (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 15 日
Great Family stay
This hotel is perfect for a family vacation! We had a great time! The staff is amazing. The pools and the beach are simply beautiful
Marlon
Marlon (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 11 日
Beautiful place, but in bad shape!
This place is a pearl inside a rainforest. The infrastructure and nature is amazing. But it is in bad shape. I am a traveler since 2016 and been to more than 30 countries. I had a great time here. But some critics hopefully constructive and can be corrected in the future. The drinks does not have alcohol, they are juice with ice and they charge you for a full dose. The menu of the 2 restaurants are great but it is the same everyday. If you stay more than 3 nights it gets boring and dull. The beach chairs are all rusted and broken. The hot water on the shower last for about 4 minutes then you have to wrap up your bath or acostume to the warm of it. This is surely why nobody uses the bathtub since the hot water only last for 3 inches deep of water. After that you have a pool on the bedroom. I played golf in an amazing golf course. But the clubs were old and for begginers with soft flex shaft. The golf carts are old and falling apart. Other thing that you can notice is, they have a lot of maintenance trying to keep the place alive. But they do it while you are using the structure. So you are being surrounded by people cleaning windows, painting woods, building and rebuild but this should be done at time no one is around.The duna beach club plays loud and untasteful music all day long, a soft lounge would be more pleasant. The staff is amazing though and they effort to be very welcoming, I was well treated. It’s an amazing place but management needs adjustment.Food is a bit pricy
Cesar
Cesar (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 21 日
Erick Salvatore
Erick Salvatore (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 16 日
Service its a 5 stars! Probably I’ll be back in the future! And I also recommend this place it can connect you with the nature.
Rafael
Rafael (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 8 日
Kristy
Kristy (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 8 日
Great staff.
Laura
Laura (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 4 日
Lindo lugar me encantó 💕 😍 gracias por todo
Juan Luis
Juan Luis (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 4 日
Overall staff was amazing. Felt very welcomed
Christopher
Christopher (1 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 1 月 2 日
Very nice and clean facilities. But the attention is not good, I think they should better organize the amount of staff for the time. As much as they want, they can't cope, neglecting or service
Susana
Susana (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 1 日
Yheizzi
Yheizzi (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 27 日
ALWAYS CLEAN GREAT STAFF , QUIET AND GOOD FOOD
DOUGLAS
DOUGLAS (2 晚浪漫旅程)
Travelocity 真實旅客評價
10/10 完美
2024 年 12 月 25 日
We really enjoy our stay at this hotel. Great customer service, amazing environment, and beautiful gardens.
Karen
Karen (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 23 日
Erika
Erika (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 15 日
Luisa
Luisa (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 12 月 10 日
Everything was wonderful
Sandra
Sandra (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 6 日
I only stayed one night every one we're friendly, the room was very spacious and clean. The food was great,i had dinner and breakfast and loved it. I will be back and would recommend it to everyone who just want to relax and recharge your life. I will definitely be back.