2/10 欠佳
2025 年 4 月 23 日
Hotel cancelled but no refund.
Had two rooms booked but the Hotel cancelled the stay - received an email that evening (albeit late that evening it was still prior to the stay) from Hotels.com saying it was cancelled. We didn't stay and the Anchor Hotel have said it was a non cancellable rate and refused a refund despite cancelling their end- Neither the Anchor Hotel or Hotels.com seem to recognise that I have received two emails saying it was cancelled despite attaching them to the correspondence forms to customer service. Appreciate it was late and we hadn’t arrived by 11 but still shouldn’t have cancelled before the end of the stay- could have had our breakfast at least.
Alexander
Alexander (1 晚友伴旅程)
Hotels.com 真實旅客評價
