Requested upgrade and was granted w/minimal charge. No availability for late checkout even if you’re an elite member. Only needed 1 hour until 1pm. That should change. that’s the whole point of becoming a member for the pricks. Staff friendly and kind. Room was clean and inviting.Very nice hotel and will be staying again when I’m in the area.
真實旅客
2 晚家庭旅程
10/10
Beautiful place!
Daniel
7 晚家庭旅程
4/10
Good - Close to airport and clean.
Needs attention - No coffee in lobby 24/7 (In-room coffee is barely drinkable). Heater fan blew out over the bed and was so noisy (even set on continuous low) I couldn’t sleep.
Mary
1 晚浪漫旅程
10/10
Very clean. Comfortable rooms and beds. All staff was very friendly and accommodating for our large family gathering. My only complaint would be other guests' dogs were barking during the night which kept me awake-- this is no fault of the hotel.
Susan
1 晚家庭旅程
10/10
Doreen
1 晚家庭旅程
10/10
Beautiful room/ Great breakfast
Loved the fireplace and open space
Front Des has wonderful personnel
The location was close to airport
only problem is that they did not have shuttle and refused to pay the $50.00 round trip uber. It is listed as shuttle ride included.
Debra
2 晚家庭旅程
10/10
Nicely updated, Mario at check in was amazing! He went out of his way to make sure we felt welcome and comfortable. He even went out to shovel and salt the walkway from the back parking lot. Our room was cold, he brought keys up to us to allow us to easily move to the room next door. He is exceptional at delivering outstanding customer service and should be recognized! We will always stay here if given a choice!
Shannon
1 晚浪漫旅程
2/10
Lamel
2 晚行程
10/10
Yun
2 晚行程
10/10
Anita
1 晚行程
10/10
KI JONG
2 晚商務旅程
10/10
Very friendly staff and nice hotel.
Karen
3 晚商務旅程
10/10
Kaan
1 晚行程
10/10
Staff was exceptional!
James
2 晚家庭旅程
8/10
Brian
1 晚行程
10/10
Great location.
Rusty
2 晚家庭旅程
8/10
Yvonne
1 晚行程
2/10
Decent enough Residence Inn but staff/mgt extremely stingy with their “Welcome Waters”. COVID “we only clean your room when asked” policy is also ridiculous.
Best to make a new res for each night, then you’ll get waters and cleaning for no extra charge or hassle.
Matthew
6 晚行程
2/10
Zuhair
1 晚行程
10/10
We were only here for a very brief time, but the room was excellent. The staff was friendly and it was very convenient to the airport.