We arrived, was told only one room booked, my paperwork showed 2 rooms, had to go up and down in the lift 3 times to sort it out - was told hotels.com only paid for one room. Window in one room lock was broken, noise from autobarn was loud! At breakfast two of my group were told that they needed to pay for breakfast. Breakfast was not good at all - no bowls for cereal, had to use a cup, had to wait for cups, glasses etc. also had to wait for food to be replaced, people pushing etc. Not a very good experience.