The room we booked does not exist and Hotels.com will not take responsibility. My husband and I booked a deluxe villa for our honeymoon but upon arriving were told these were under construction. We were given a much smaller room with no windows. We were moved to two other rooms with broken AC and horrendously dirty bathrooms. Hotels.com have claimed they cannot get in touch with the hotel and therefore will not give us a refund. They clearly trust their hotels over their customers. Considering the hotel and Hotels.com are both at fault for advertising a room that doesn’t exist, we are shocked at their dismissal. We have been loyal customers for years and feel we have seen where their true priorities lie – with their hotels, allowing them to ignore calls and not take accountability for terrible service. The money back would mean a whole lot more to us than to a corporate like Hotels.com. Even accepting the refund as One Key Cash which essentially funnels back into their pocket was not offered. Hotels.com do not care about their customers.
Jonathan
Jonathan (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月25日
Toalett sete er knekt, og rommet har ingen vindu
Nora Alsaker
Nora Alsaker (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月18日
Établissement très bien placé au calme de la foule des touristes sans être trop éloigné des lieux d'animations.
Dommage que nous ayons trouvé un mégot de cigarette dans la salle de bain à notre arrivée.
Stéphane
Stéphane (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月17日
Danny
Danny (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年4月6日
We loved this place!!! We stayed four nights and would have stayed longer if didn't already have other plans. The staff are super friendly and helpful. The grounds are beautiful and so serene and peaceful. Very close to town and all the action, but far enough to give you a quiet oasis. The pool is so wonderful with amazing views of the hillsides. The staff are very generous with daily waters and coffee. They will hold your luggage for the hours needed before departing . Super fantastic place!!!
Alicia
Alicia (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年3月7日
August
August (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年1月20日
Quiet, but quite a walk from the pier
Room itself was clean and fine, but be wary of the location. It’s quite a way from the pier with no one to help you with your bags. It’s also (I found) not that obvious to find using maps. My room had no window which was a bit odd, but due to location you can’t hear the main strip at night which is good. Lady on reception was very nice and welcoming, but this wasn’t my favourite place tbh. Should’ve saved Phi Phi for just a day trip.
Gemma
Gemma (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2023年12月30日
Room was alright and clean. It takes some time to walk there, but it is fine if you have the energy for it. A horse in the backyard.
Katarina
Katarina (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2020年3月23日
If you want to avoid the overally touristy, loud centre of Phi Phi, this hotel is ideal. Still only a 15min walk from the pier, it's set back close to the look out point. The room we stayed in was basic, but clean & check in was easy.
We spent very little time at the hotel as we were exploring the island, but many if the issues people mention in other reviews, we did not experience.
For us, it was what we expected for the price we paid :) no complaints!
Fran
Fran (3 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2020年3月9日
Phi phi review
Great location (10 minute walk into town). Pool good size and can get sun beds. Had the basic room and was comfortable and did the job.
Joseph
Joseph (3 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2020年2月14日
The only thing to like about this place is the pool and the horse that greets you in the morning, very dirty place , and the door lock is dodgey and so is the safe
真實旅客
2 晚行程
Hotels.com 真實旅客評價
4/10 一般
2020年2月13日
A piscina é a única parte arrumadinha do hotel, o restante é decepcionante. No quarto as coisas são velhas e mal cuidadas, tem um cavalo solto no pátio e consequentemente tem sujeira para todo lado. Os atendentes tentam ser simpáticos, mas como não falam quase inglês dificulta bastante o entendimento.
VILASIA
VILASIA (3 晚友伴旅程)
Expedia 真實旅客評價
6/10 不錯
2020年2月10日
El hotel es bonito, la piscina muy chevere, pero el servicio es muy malo, nos entregaron la habitación sucia principalmente el baño, solicite Jabon para el baño y nunca lo llevaron, tuvimos que pedir cambio de habitación porque me dieron una por la cual yo no había pagado.
真實旅客
3 晚浪漫旅程
Expedia 真實旅客評價
6/10 不錯
2020年2月4日
Pool was nice. Horse was nice. Private bungalos were nice.
真實旅客
1 晚浪漫旅程
Orbitz 真實旅客評價
4/10 一般
2020年1月20日
Not happy
Spiders in the room, a horse in the reception??! awful service and angry personell. Don’t recommend this hotel. Nothing like the pictures.
Vilde
Vilde (1 晚友伴旅程)
Hotels.com 真實旅客評價
4/10 一般
2020年1月19日
tv and wifi never worked!!!bfast cold and staff dont know a word in english
Carlos
Carlos (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2020年1月19日
All good., clean room., AC is cold., quiet., pool is new., but 1.5 meter deep ... so no diving