We made the booking through hotels.com after being sold a cabin with separate lounge, kitchen and a pool. When we arrived finding there was none of the above mentioned. We are travelling for 8 months and booking accommodation with kitchens do we can keep to a budget and cook for ourselves. We booked for 3nights but left after 1night because we we're miss sold the accommodation and so it was unaffordable. We had to pay $20 to and from Tena an hour and a half into the jungle with no wifi, markets so had to eat in the expensive restaurant. We had to buy everything from the resort at their extortionate rates because we had no choice. Even water to brush your teeth. or what we were expecting. There was also no one else there so soulless too. Don't get me wrong, the place is beautiful in an incredible spot, lovely staff, just wish we had been given the correct info and not been miss sold our canin. We are travelling to Quito today and will be speaking to the management company to see if the can compensate us. Also, if you use hotels.com make sure there is no way you might make a change to your booking while travelling, we had to change this booking at the last minute and the only way to do that was call the office in LONDON!! We are in Ecuador!!!! No email address, no way of managing yourself or a chat line!! Nada!!!
