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Home2 Suites by Hilton Philadelphia - Convention Center, PA

3.0 star property
Hotel with restaurant, near Reading Terminal Market

Choose dates to view prices

Photo gallery for Home2 Suites by Hilton Philadelphia - Convention Center, PA

Exterior
Restaurant
Full-size fridge, microwave, dishwasher, coffee/tea maker
Reception
Studio, 2 Queen Beds, Accessible (Roll-in Shower) | Hypo-allergenic bedding, in-room safe, free cribs/infant beds, free WiFi
In the heart of Philadelphia, Home2 Suites by Hilton Philadelphia - Convention Center, PA welcomes you with a free continental breakfast and a 24-hour gym. Relax on the outdoor terrace or take a refreshing dip in the indoor pool. With luggage storage and an electric car charging station available, this hotel offers convenience for all guests.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Electric vehicle charging point
  • Free breakfast
  • Pet friendly
  • Connecting rooms available
  • Laundry facilities
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Restaurant
  • 24-hour fitness center
  • 24-hour business center
  • Business center
  • Terrace
  • 24-hour front desk
  • Computer station
  • Front-desk safe
  • Snack bar/deli
  • ATM/banking services
  • Vending machine

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Kitchen
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate sitting area
$119 nightly
The total price is $139
Sep 18 - Sep 19
Total with taxes and fees

Room options

Check availability for these dates

Tonight

Sep 7 - Sep 8
Check availability for tonight Sep 7 - Sep 8

Tomorrow

Sep 8 - Sep 9
Check availability for tomorrow Sep 8 - Sep 9
Available filters for rooms
Showing 19 of 19 rooms

View all photos for Suite, 1 Queen Bed, Accessible (Hearing)

Hypo-allergenic bedding, in-room safe, free cribs/infant beds, free WiFi

Suite, 1 Queen Bed, Accessible (Hearing)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Dishwasher
  • 672 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio, 2 Double Beds

Hypo-allergenic bedding, in-room safe, free cribs/infant beds, free WiFi

Studio, 2 Double Beds

8.0 out of 10
Very good
(26 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Dishwasher
LCD TV
  • 336 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub

Free toiletries, hair dryer, towels, soap

Suite, 1 King Bed, Accessible, Bathtub

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Dishwasher
  • 672 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 2 Queen Beds, Accessible (Roll-in Shower)

Bathroom shower

Studio, 2 Queen Beds, Accessible (Roll-in Shower)

8.0 out of 10
Very good
(5 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Dishwasher
LCD TV
  • 672 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 2 Queen Beds, Accessible, Bathtub

Free toiletries, hair dryer, towels, soap

Studio, 2 Queen Beds, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Dishwasher
Flat-screen TV
  • 336 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio, 2 Queen Beds, Accessible (Hearing)

Hypo-allergenic bedding, in-room safe, free cribs/infant beds, free WiFi

Studio, 2 Queen Beds, Accessible (Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Dishwasher
LCD TV
  • 336 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio, 1 King Bed, Accessible (Hearing)

Hypo-allergenic bedding, in-room safe, free cribs/infant beds, free WiFi

Studio, 1 King Bed, Accessible (Hearing)

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Dishwasher
LCD TV
  • 336 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, free cribs/infant beds, free WiFi

Studio, 2 Queen Beds

8.6 out of 10
Excellent
(61 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Dishwasher
LCD TV
  • 336 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub

Free toiletries, hair dryer, towels, soap

Suite, 1 King Bed, Accessible, Bathtub

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Dishwasher
  • 670 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, free cribs/infant beds, free WiFi

Studio, 1 Queen Bed

9.0 out of 10
Wonderful
(58 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Dishwasher
LCD TV
  • 336 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio, 2 Double Beds, Accessible (Hearing)

Hypo-allergenic bedding, in-room safe, free cribs/infant beds, free WiFi

Studio, 2 Double Beds, Accessible (Hearing)

8.6 out of 10
Excellent
(7 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Dishwasher
LCD TV
  • 336 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Studio, 1 Queen Bed, Accessible, Bathtub

Free toiletries, hair dryer, towels, soap

Studio, 1 Queen Bed, Accessible, Bathtub

8.8 out of 10
Excellent
(8 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Dishwasher
LCD TV
  • 336 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio, 1 King Bed, Accessible, Bathtub

Free toiletries, hair dryer, towels, soap

Studio, 1 King Bed, Accessible, Bathtub

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Dishwasher
LCD TV
  • 672 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Hearing)

Suite, 1 King Bed, Accessible (Hearing) | Hypo-allergenic bedding, in-room safe, free cribs/infant beds, free WiFi

Suite, 1 King Bed, Accessible (Hearing)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Dishwasher
  • 672 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, free cribs/infant beds, free WiFi

Suite, 1 Queen Bed

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Dishwasher
  • 672 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio, 1 Queen Bed, Accessible (Roll-in Shower)

Bathroom shower

Studio, 1 Queen Bed, Accessible (Roll-in Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Dishwasher
LCD TV
  • 672 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, free cribs/infant beds, free WiFi

Studio Suite, 1 King Bed

8.6 out of 10
Excellent
(26 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Dishwasher
LCD TV
  • 336 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 Queen Bed, Accessible (Hearing)

Hypo-allergenic bedding, in-room safe, free cribs/infant beds, free WiFi

Studio, 1 Queen Bed, Accessible (Hearing)

8.8 out of 10
Excellent
(3 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Dishwasher
LCD TV
  • 336 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, free cribs/infant beds, free WiFi

Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Dishwasher
  • 672 sq ft
  • Sleeps 4
  • 1 King Bed

Similar properties

Lobby

Hilton Garden Inn Philadelphia Center City

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Connecting rooms available
8.6 out of 10, Excellent, 1,906 reviews
$131 nightly
The price is $152
Sep 28 - Sep 29
Total with taxes and fees
Hilton Garden Inn Philadelphia Center City
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About the neighborhood

Map
1200 Arch Street, Philadelphia, PA, 19107

What's nearby

  • Reading Terminal Market - 1 min walk - 0.0 km
  • Pennsylvania Convention Center - 5 min walk - 0.4 km
  • Liberty Bell Center - 11 min walk - 1.0 km
  • Independence Hall - 13 min walk - 1.1 km
  • Rittenhouse Square - 14 min walk - 1.2 km

Getting around

  • Philadelphia Intl. Airport (PHL) - 17 min drive
  • Philadelphia, PA (PNE-Northeast Philadelphia) - 31 min drive
  • Trenton–Mercer Airport (TTN) - 42 min drive
  • Blue Bell, PA (BBX-Wings Field) - 44 min drive
  • Philadelphia University City Station - 5 min drive
  • Philadelphia, PA (ZFV-30th Street Rail Station) - 28 min walk
  • 30th St Station - 29 min walk
  • 13th St. Station - 4 min walk
  • 11th St Station - 5 min walk
  • City Hall Station - 8 min walk

Restaurants

  • ‪Panera Bread - ‬1 min walk
  • ‪Molly Malloy's - ‬1 min walk
  • ‪Chili's Grill & Bar - ‬2 min walk
  • ‪Maggiano's - ‬2 min walk
  • ‪Pho Street - ‬2 min walk

About this property

Home2 Suites by Hilton Philadelphia - Convention Center, PA

Home2 Suites by Hilton Philadelphia - Convention Center, PA offers a great location, putting you within a 15-minute walk of Reading Terminal Market and Pennsylvania Convention Center. Guests can grab a bite to eat at the restaurant and visit the 24-hour fitness center for a workout. A snack bar/deli and a terrace are offered, and in-room conveniences include sofa beds and refrigerators. The helpful staff and location get great marks from fellow travelers. The property is just a short walk to public transportation: 13th St. Station is 4 minutes and 11th St Station is 5 minutes.

At a glance

DONE

Hotel size

    • 248 rooms
    • Arranged over 8 floors
DONE

Arriving/Leaving

    • Check-in start time: 4 PM; Check-in end time: 2:00 AM
    • Contactless check-in available
    • Minimum check-in age: 21
    • Check-out time is 11 AM
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • The check-in location differs from the property location; go to: [44 N. 12th Street]
    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Children

    • Up to 3 children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets allowed (dogs and cats only, 2 total, up to 75 lbs per pet)*
    • Service animals welcome
    • Specific rooms only, restrictions apply*
    • Pets must be supervised
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Wheelchair-accessible parking and van parking on site
    • Electric vehicle charging point on site
    • Height restrictions apply for onsite parking
    • Offsite parking within 98 ft (USD 63 per night)
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast 6:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Restaurant
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)

Working away

  • 24-hour business center
  • Computer station
  • Conference space (581 square feet)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Built in 2013
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • 24-hour fitness center
  • Vegan dining options
  • Vegetarian dining options
  • Comprehensive recycling policy
  • Outdoor furniture

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 6 on-site accessible parking spaces
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Visual alarms in hallways
  • Handrails in stairways
  • Closed captioned TV
  • Lever door handles
  • Phone accessibility kit
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • MP3 docking station
  • 42-inch flat-screen TV

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Sofa bed
  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free weekday newspapers
  • Free WiFi
  • Free local calls

Food and drink

  • Full-sized refrigerator/freezer
  • Microwave
  • Kitchen
  • Cookware, dishes, and utensils
  • Dishwasher

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Energy-saving switches
  • Recycling
  • Water-efficient showers only
  • Mobile key entry

Here's the breakdown, no surprises

Refundable deposits

  • Deposit: USD 50.00 per night
  • Cash Breakage deposit: USD 250 per stay

Optional extras

  • Late check-out can be arranged for an extra charge of USD 75 (subject to availability)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 75 per accommodation (may vary based on length of stay)

Parking

  • Parking is available nearby and costs USD 63 per night (98 ft away)
  • Parking height restrictions apply

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a smoke detector on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and debit cards.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
Property Registration Number 365857

Also known as

Home2 Suites Hilton Convention Aparthotel
Home2 Suites Hilton Convention Aparthotel Philadelphia Center PA
Home2 Suites Hilton Philadelphia Convention Center PA
Home2 Suites Hilton Philadelphia Convention Center PA Aparthotel
Home2 Suites Hilton Convention
Home2 Suites by Hilton Philadelphia Convention Center PA
2 Suites Hilton Convention
Home2 Suites by Hilton Philadelphia Convention Center PA

Frequently asked questions

Does Home2 Suites by Hilton Philadelphia - Convention Center, PA offer free cancellation for a full refund?

Yes, Home2 Suites by Hilton Philadelphia - Convention Center, PA does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Home2 Suites by Hilton Philadelphia - Convention Center, PA?

Yes, cats and dogs are welcome, with a limit of 2 total and maximum weight of 75 lbs per pet. There's a charge of USD 75 per accommodation, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

What are the check-in and check-out times at Home2 Suites by Hilton Philadelphia - Convention Center, PA?

Check-in start time: 4 PM; Check-in end time: 2:00 AM. Check-out time is 11 AM. Late check-out is available for a charge of USD 75 (subject to availability). Contactless check-in and check-out are available.

Is there an onsite casino at Home2 Suites by Hilton Philadelphia - Convention Center, PA?

No, this hotel doesn't have a casino, but Rivers Casino (4-min drive) and Philadelphia Live! Casino and Hotel (8-min drive) are both nearby.

What is there to do at Home2 Suites by Hilton Philadelphia - Convention Center, PA and nearby?

Maintain your daily exercise routine at the 24-hour gym.

Are there restaurants at or near Home2 Suites by Hilton Philadelphia - Convention Center, PA?

Yes, there's an onsite restaurant.

Does Home2 Suites by Hilton Philadelphia - Convention Center, PA have self-catered rooms fitted with kitchens or kitchenettes?

Yes, a kitchen is available in every room, and also includes a coffee maker, cookware, and a refrigerator.

What's the area around Home2 Suites by Hilton Philadelphia - Convention Center, PA like?

Home2 Suites by Hilton Philadelphia - Convention Center, PA is in Center City, a short 4-minute walk from 13th St. Station and 7 minutes' walk from Pennsylvania Convention Center. Travelers say the area is walkable and good for shopping.

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Home2 Suites by Hilton Philadelphia - Convention Center, PA Reviews

Reviews

8.0

Very Good

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Popular mentions

Room
Service staff
Location
Breakfast
Bed
Parking
Family friendly
Lobby
Food
Convention center

Reviews

10/10 Exceptional

Great place, great location!

This hotel is very clean and comfortable, and in a great location! All of the staff were very friendly and helpful.
Meghan, 1-night trip

8/10 Very good

A good facility in a great location. Wonderful desk staff (Alicia) and lots of privacy.
Michael, 2-night trip

8/10 Very good

Great place to stay!

Great location, wonderful front desk staff, and spacious rooms. A little dated, but this was far outweighed by the positives. Would stay here again!
1-night trip

10/10 Exceptional

Great location
Chris, 2-night trip

10/10 Exceptional

Good rooms, Good food!

The front desk was very helpful in giving information about things in the area. The reading market was a great place for lunch or snacks. The hotel breakfast had a good selection of food and drinks. The rooms were a good size for a family of four. Would definitely stay here again!
JENNY, 1-night trip

6/10 Good

While the location is excellent, the hotel staff was unfriendly and the overall condition of the hotel requires attention.
2-night trip

8/10 Very good

Convention Center convenience

Super convenient location, staff were friendly and responsive. Pool was not available, a disappointment but likely to be fixed. Would stay here again.
2-night trip

8/10 Very good

Everything was perfect except the pool was closed. Other than that, I highly recommend this place.
JC, 3-night trip

6/10 Good

Extremely Noisy

Extremely noisy all night. Ask for an interior room, if possible. Hard to get a good nights sleep. Breakfast was average, at best. Convenient to reading terminal market and Jefferson Station. The double room was large.
1-night trip

10/10 Exceptional

Great place to stay!!!
Aisha, 1-night trip

10/10 Exceptional

The rooms are great however the mattresses aren’t comfortable.
Danielle, 1-night trip

8/10 Very good

Very nice stay at this friendly and convenient hotel! The staff were super nice, and the amenities (including the indoor pool and breakfast!) were great.
Joanna, 2-night trip

8/10 Very good

Nice hotel in a convenient spot

We had a great stay at Home2 Suites by Hilton. The rooms were spacious, comfortable and clean. The hotel is conveniently located near the all the spots we wanted to tour. It had a nice fitness room and staff was very friendly and helpful. My only complaint is that the pool was too small to really be usable. Otherwise it checked all the boxes.
Catherine, 3-night trip

10/10 Exceptional

The staff were friendly and helpful throughout our stay. The location was great.
Anna, 2-night trip

10/10 Exceptional

Place is clean, friendly front desk staff, great breakfast options and best of all, just walking distance to popular spots and eating places Room is immaculately clean!
April, 2-night trip

4/10 Fair

Beds were pretty rough. Strong marijuana smell all night. Pool was closed due to “maintenance”.
William, 1-night trip

10/10 Exceptional

Friendly staff, great location, and amazing views — especially from the rooftop patio. Felt very comfortable throughout my stay. Highly recommend!
Desroy, 1-night trip

6/10 Good

Alicia at front desk was wonderdful. Hotel and rooms are nice. Issues. Pool is not working. Ice maker on out floor wasn't working. Hotel lobby temp was oppressive. Positives. I recieced Hilton points for the lack of pool. All of staff were friendly and kind.
Jeffrey, 2-night trip

10/10 Exceptional

Two thumbs up

Love this place. Will use again.
1-night trip

8/10 Very good

Alicia was amazing as we checked it. The rest of the team was pretty nice and make us feel welcome. Our suite was comfortable and fridge was pretty big. The location was perfect with a lot of amenities nearby. The area is very safe to walk. The pool was clean but small. Overall our family was content. The AC in the main area lobby was on low so it was a bit hot to eat breakfast, however it was a good stay for us.
Soeurette, 3-night trip

10/10 Exceptional

Go to hotel in the city

We have stayed at this hotel several times in the past. Which is why we pick this hotel pretty often. Customer service is great and no complaints.
Danna, 2-night trip

8/10 Very good

Pool was TINY. Very crowded at breakfast
Lydia, 2-night trip

10/10 Exceptional

Excellent location within walking distance to many attractions. Public transportation was convenient for the others.
Phlash bus is an affordable way (seasonal) to see top sights like the Art Museum, Liberty Bell and the Betsy Ross House.
brian, 2-night trip

8/10 Very good

Pretty good, some room for improvement

Location is very convenient. Room was great. Very comfy beds. Breakfast is pretty poorly managed. Items ran out, machines weren’t working, dishes utensils weren’t easy to find.
Courtney, 2-night trip

6/10 Good

The staff were amazing, helpful and responsive to concerns. The rooms are very accommodating and provide the extras that make being away from home more convenient. Unforturnately, our room was not cleaned as scheduled by the hotel, and we had to call and report that the rooms around us were serviced but not ours. There was an immediate response and apology, but no one knows why our unit was overlooked.
Pia, 5-night trip