Atendimento excelente de todos os colaboradores, hotel super agradável, quarto muito confortável, ótima estrutura para desfrutar cada momento na estadia. Uma observação importante : a cobrança da tip/gorjeta ( 10% ) não é repassada aos garçons pelo serviço prestado, se não é repassado não deveria ser cobrado no bar da piscina , totalmente em desacordo com a premissa da cobrança.
Edvaldo
Edvaldo (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 27 日
Lisa
Lisa (5 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 23 日
The service within the hotel was excellent. So polite and helpful. Breakfast buffet was very good as was the hotel gym.
We did have issues with the electricity/tv in our particular room which we had to get assistance.
Only issue was the smoking of the guests- they smoked everywhere- especially in the pool area which we didn’t appreciate at all.
Elana
Elana (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 22 日
Un excellent séjour en bord de mer
Un excellent séjour dans un hôtel où nous séjournons régulièrement. Magnifique vue mer, petit déjeuner complet et très bon, piscine très agréable. Il faudrait juste penser à changer le linge de bain qui se fait un peu vieux.
Personnel au top
JEAN LOUIS
JEAN LOUIS (15 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 22 日
Magnifique hôtel, très propre, super restauration!
Le personnel est très sympa, accueillant,
Souriant!!
Super séjour
Nicolas
Nicolas (5 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 21 日
Anand
Anand (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 17 日
Alex
Alex (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 5 日
Very good hotel. Very good food. The infrastructure is impeccable! Gardens are amazing! Nice beach! The
Silvia
Silvia (6 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 30 日
真實旅客
4 晚友伴旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 24 日
Really Nice Resort
The Epic was just that, Epic. The customer service was great, the room spacious with a large comfy balcony and the meals delicious and varied. The pools were a good temperature and had plenty of chairs around them. The beach is a bit of a walk but very nice to have on property. However, the ocean water was only in the high 60’s in July so it was nice to have the pool options. We had a two bathroom suite which made getting ready for the day quicker. The room had a nice layout. Overall the hotel was quite impressive.
Luciano
Luciano (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 19 日
Agneta
Agneta (7 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 16 日
ensimmäin vrk. huono, koska ilmastointi ei toiminut
ja sain valittaa siitä useasti. Respassa liian vähän henkilökuntaa.
pekka
pekka (7 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 5 日
Mauricio
Mauricio (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 5 日
Decompression achieved
Perfect place to decompress, great quality facilities, restaurants, along with friendly professional staff.
真實旅客
7 晚行程
Hotels.com 真實旅客評價
4/10 一般
2025 年 6 月 22 日
The Hotel is spotless but the poolside service is very poor and the service elsewhere was also slow.
We booked this hotel for a long weekend break but on Sunday without notice we were told to leave as the hotel had been booked out by a party . No prior notice was given many guests were also shocked at this behaviour. This was not a cheap weekend break and it was ruined by the Hotel. I will be contacting Hotels.com for a refund!
T J HART
T J HART (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 9 日
.
Klaudia
Klaudia (7 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 6 日
Tuve una excelente estadia, muy lindo el resort, excelente calidad y servicio!
Siendo *****, no deberían cobrar el servicio de reposeras en la playa.
Adriana
Adriana (4 晚友伴旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 6 月 5 日
David
David (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 4 日
Dani
Dani (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 4 日
This hotel deserves the best review.
Tu Qiang
Tu Qiang (1 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2025 年 6 月 3 日
For a 5 star hotel the rooms are needing an update. Remote control for TV needed to be changed 3x to work, shower sliding door broken took them 1.5 hrs to repair. Worst part was on our last day, there was no water for shower. Front desk NuNo was very rude i n handling the situation.
Joy
Joy (3 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 6 月 3 日
Landscape around the hotel is nice. Food was not good and expensive. We were given a room next to staff room so struggled to sleep from the noise. I think the hotel was over priced
Najeeb
Najeeb (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 1 日
The hotel was beautiful, clean, and comfortable and the staff were great.
David
David (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 30 日
Consistent High Standard (third visit)
We were not happy with our room as this is the third time I have stayed at Epic Sana on the third floor with an ocean-facing room. The representative at reception immediately resolved the issue on the phone and offered us another room which was available for us to move into the next day.
This displayed a high level of customer care because he did what he could to find a solution that worked for the customer rather than ignoring the fact that we were unhappy about what we had paid for.
The only challenge was that the hand dryer in the men's bathrooms of the fine dining restaurant in Alquimia pushed our dirty air and needed to be replaced. This did not occur in any other bathroom at the resort and is not what you would expect from a fine-dining restaurant.