The AC in our room was not working and we were offered a "free breakfast" or the option to pack up our belongings at 12am, go downstairs to check out in hopes there was a room to check us into with a working AC. We were so disappointed, we had no sleep and checked out as soon as we showered and packed up. The lack of customer care and service was non existant a pure disappointment.
We travel frequently and are not ones to complain, we understand hiccups and typically sympathetic with this hard industry but our stay was horrible at best.
Thank you,
Monica ><>
Monica
Monica (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 12 月 13 日
Great staff
Joey
Joey (3 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 12 月 11 日
I’m gonna first talk about the pros of the hotel visit greeted exceptionally well by the front desk. The bar downstairs is awesome. Great service by destiny. The food was great the next morning for breakfast I was greeted exceptionally well. The service was great. Food was good. the only downside about this hotel visit was my bed and the room. The bed wasn’t comfortable and the AC was not working no matter how low I said it, it was not blowing cold air. It was hot and the bed was not comfortable. That’s it. I meant to tell the front desk, but I didn’t get a chance to.
James
James (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 11 月 28 日
They room could have been much cleaner couch had stains and there we roaches crawling on the wall very disappointed
Lisa
Lisa (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 11 月 27 日
Exceptional service provided by Herc, who demonstrated outstanding hospitality. He assisted me with all my needs and ensured my utmost satisfaction.
Joey
Joey (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 11 月 24 日
Franklyn
Franklyn (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 11 月 23 日
Vanessa
Vanessa (1 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 11 月 23 日
Front desk staff seems to be bothered when asked questions. Doesn’t explain where room access or garage access is. Doesn’t give wifi access code and when you call they seem irritated. TVs don’t have streaming services or option to stream cable channels are boring.
Jacob
Jacob (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 11 月 23 日
Kaylynn
Kaylynn (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 11 月 22 日
Eric
Eric (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 11 月 18 日
Ruthie
Ruthie (3 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 11 月 16 日
Excellent establishment, Herc provides exceptional service and consistently delivers high-quality work for his clientele.
Joey
Joey (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 11 月 14 日
Jacinto
Jacinto (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 11 月 13 日
James
James (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 11 月 13 日
Chad
Chad (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 11 月 12 日
Kristen
Kristen (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 11 月 12 日
I was very disappointed with our stay I had never encountered a problem like this in any other holiday inn. Our bathtub was clogged all our stay they never went to fix it. Out heater was broken and It was very cold the two nights we stayed. The breakfast situation was very unorganized we went out to get food instead.
jezabel
jezabel (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 11 月 10 日
Clean. Top notch location overlooking the Marina ! We were there for a concert the same weekend The Marine Ball was happening. We were spectators to a Marine Band!
reyna
reyna (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 11 月 9 日
Clean room, comfortable beds and the staff was super friendly.
Bianca
Bianca (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 11 月 9 日
The room was in poor condition had an awful smell And there was parts of the drywall coming down from the ceiling the bathroom had lay in ceiling, which was missing pieces or broken pieces. Kind of made you feel like someone was watching you. The balconies are locked so you can’t go out and enjoy it.
Vincent
Vincent (1 晚行程)
Hotels.com 真 實旅客評價
2/10 欠佳
2025 年 11 月 6 日
It wasn't clean, they didn't clean the other day and they charged me more than they said